Polycom VSX Series manual Mute, Go to System Admin Settings Audio Audio

		Diagnostics and General Troubleshooting
Symptom	Problem	Corrective action
The people at the far site	The people at your site are	Move closer to the microphone.
cannot hear you.	too far from the
	microphone.
	Your system’s microphone	Check your system for one or more of these mute
	is muted.	indications:
		• Near site mute icon on the screen
		• VSX 3000, VSX 3000A: System indicator is red
		• VSX systems using Polycom microphones:
		Microphone mute light is on
		To unmute the system, press the	Mute
		button on the remote control.
	Your system’s microphone	Go to System > Admin Settings >Audio > Audio
	is not enabled.
		Settings. Select Enable Polycom Microphones if it
		is not selected.
	No power to near site	Mute the microphone. If the light remains off, there is
	microphone.	no power to the microphone.
		Check that the conference link cable is properly
		seated.
		Replace the conference link cable if the people at the
		far site still cannot hear you.
	Your system’s microphone	Check to be sure the microphone is installed
	is not connected, or is	correctly.
	connected incorrectly.	Check the Polycom Mic or Line Input meter on the
		Audio Meter screen under Diagnostics > Audio to
		determine whether your system is sending audio.
	Your system’s microphone	Refer to Connecting Polycom Microphones to
	is connected using the	Set-Top or Component Systems on page 2-20for
	wrong cable.	details on supported hardware configurations.
	Your system’s microphone	Contact your Polycom reseller.
	does not work.
Not enough volume during	The people at the far site	Ask the people at the far site to move closer to the
a call.	are too far from the	microphone.
	microphone.
	The volume is set too low	Turn up the volume using the remote control.
	on the system.
	The volume is set too low	Turn up the volume on your monitor or external audio
	on the monitor.	system.
Sound effects such as the	The sound effects volume	Adjust the sound effects volume on the Audio
incoming call ring are too	is not set at desired level.	Settings screen. If you do not want to hear sound
loud or too soft.		effects, set the volume to 0.

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