Polycom VSX Series manual Displays, Go to Admin Settings Network IP Firewall

			Diagnostics and General Troubleshooting
Displays
Symptom	Problem	Corrective action
Screen is blank; start music	The system is starting. This	No action required.
plays and Polycom logo	is normal.
appears briefly.
Monitor goes blank after	The system goes to “sleep”	The system is sleeping. The system wakes up on
displaying the splash	after a period of inactivity.	any action from the remote control or on an incoming
screen.		call.
Picture is blank on the main	The system is sleeping.	Pick up the remote control to wake up the system.
monitor.	This is normal.
The monitor screen	The monitor’s power cord is	Connect the monitor’s power cord and then power on
remains blank when you	not plugged in.	the monitor.
pick up the remote control.
	The monitor is powered off.	Power on the monitor.
	The monitor is not	Verify that the monitor is connected correctly
	connected correctly to the	according to the manufacturer’s instructions and the
	system.	setup sheet you received with the system.
The call connects but you	The system is configured	Go to Admin Settings > Network > IP > Firewall
cannot see or hear people	for use with a NAT but is	and ensure that NAT Configuration is Off.
at the far site although they	not behind a NAT.
can see and hear you.
	The system is set for dual	Make sure that the monitors and configuration
	monitors with the far site on	match.
	monitor 2, but it is not
	actually equipped for this
	configuration.
When using two monitors,	VSX set-top and	Enable the system for two monitors on the Admin
the second monitor or	component systems: Only	Settings > Monitors > Monitors screen.
projector is blank.	one monitor is enabled.
When using two monitors,	The second monitor is	Connect Monitor 2 to the Monitor 2 connection on the
the same picture is seen on	connected to the VCR	rear panel of the system.
the first and second	video output.
monitor.
	You are the only participant	MCUs generally loop the first participant back to
	in a call placed through an	itself. Wait for others to join the conference.
	external MCU.
	The system is performing a	Press	Select on the remote to end the test.
	Near End Loop test.
The people at the far site	VSX 3000, VSX 3000A,	Open the privacy shutter.
cannot see you.	VSX 5000: The privacy
	shutter is closed.
	You have selected a	Select the main camera.
	camera that is not
	connected.

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