Polycom VSX Series manual Sending a Message, Click System Setup, Go to Diagnostics Send a Message

7

Diagnostics and General

Troubleshooting

This chapter covers the diagnostic screens of the VSX system. It is organized by category to help you troubleshoot any issue.

Diagnostic tools are available via the system itself and VSX Web. To connect to VSX Web, enter your system’s IP address in a web browser and browse to the required diagnostic tool.

Sending a Message

If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing.

Only the near site can see the message; it is not broadcast to all the sites in the call.

To send a message via the VSX Web:

1.On a computer, open a web browser.

2.In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to VSX Web.

3.Click System Setup.

4.Enter admin as the user name, and the admin password, if a password has been established.

5.Go to Diagnostics > Send a Message.

6.In the Send a Message page, enter a message (up to 100 characters in length), then click Send Message.

The message is displayed for 15 seconds on the screen of the system that you are managing.

7 - 1