Polycom VSX Series manual Cameras, Clear the Enable Polycom StereoSurround, Settings screen

			Diagnostics and General Troubleshooting
Cameras
Symptom	Problem	Corrective action
Camera does not pan or tilt.	You are attempting to move	Make sure you have selected a pan/tilt/zoom
	a camera that does not	camera.
	have pan/tilt/zoom
	capabilities.
	Camera control cable is not	Check that the camera is connected according to the
	connected properly.	manufacturer’s instructions and the setup sheet you
		received with the system.
	The RS-232 port is not	Go to Admin Settings > General Settings > Serial
	configured for camera	Port and verify that RS-232 Mode is set to Sony
	control.	PTZ.
	The remote control is not	Check that the remote control is functioning
	working.	according to the instructions in the section Controls
		on page 7-10.
Separate camera does not	The camera is not	Check that the camera is connected according to the
work.	connected correctly or its	manufacturer’s instructions and the setup sheet you
	power pack is not plugged	received with the system.
	in.
The camera does not track	Stereo is enabled in the	Clear the Enable Polycom StereoSurround
to the person who is	user interface. This is	selection on the Admin Settings > Audio > Audio
speaking.	possible even when you	Settings screen.
Automatic camera tracking	have not set up the system	Use the remote control to move the camera.
	to use stereo.
is available only on a
VSX 7000e or VSX 8000	Camera tracking and stereo
system with a Polycom	cannot be used together.
PowerCam Plus camera.
	Participants at the far site	Camera tracking is turned off when the near or far
	have been controlling your	site moves your camera.
	camera.	Press	Auto on the remote control to restore
		tracking.
	More than one person at	Reduce the noise in the room.
	the near site is speaking, or
	the near site is noisy.
	The person who is	Ask participants to remain in one place when
	speaking is moving around	speaking.
	the room.
	The camera is tracking to	Clear the presets. When setting new presets, do not
	presets that are at similar	set them at similar pan angles.
	angles — for example, a
	view of the whole room and
	a close-up view of a seat in
	the center of the room.

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