Polycom VSX Series manual On the system, go to Admin Settings General, Settings Security

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
Cannot access the system	The system does not allow	On the system, go to Admin Settings > General
remotely.	remote access.	Settings > Security >	and enable access.
	The system or your	Check the LAN cable to the LAN port on the rear of
	computer is not connected	the system.
	to the LAN.	Check the LAN cable to your computer.
	The LAN cable to the	Replace the appropriate LAN cable.
	system or to your computer
	is bad.
	To verify this, check the
	lights on the system. There
	should be a steady green
	light indicating a connection
	to the LAN, and a flashing
	orange light indicating LAN
	traffic if the cable is good.
	DHCP Client is ON and no	Contact your network administrator.
	DHCP server is available.
	There is a firewall between	Contact your network administrator.
	your computer and your
	system.
	Your computer is on a	Place your computer and system on the same
	different network and there	subnet. If this corrects the problem, check your router
	is not connectivity between	configuration. If it does not, contact your network
	the networks.	service provider.
	The system is in Security	Use secure modes of Telnet, FTP, Web, and serial
	Mode, which requires	access. For more information, refer to Using Security
	secure access.	Mode on page 4-36.
Cannot manage the system	You have not entered the	Enter the correct user name and remote access
remotely.	correct password.	password.
		Note: For web access, the user name is admin, and
		the default password is the unit’s serial number.
	Too many managers are	Only five system managers are allowed at any one
	logged into the system.	time. To log everyone out, restart your system.

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