Call Statistics | Polycom VSX Series instruction

Administrator’s Guide for the VSX Series

Call Statistics

The two Call Statistics screens provide information about the call in progress, including:

This screen:	Displays this information:

Call Statistics (1)	•	Call speed (transmit and receive)
	•	Video protocol, annexes, and format in use (transmit
		and receive). The video protocol is shown in green if
		the system is currently using error concealment.
	•	Audio protocol in use (transmit and receive)
	•	Number of packets lost and percentage packet loss
		(transmit and receive) in IP calls
	•	Encryption type, key exchange algorithm type, and
		key exchange check code (if the encryption option is
		enabled and the call is encrypted)
	•	Far site details and call type

Call Statistics (2)	•	Audio and video data rates specified (transmit and
		receive)
	•	Video data rate and frame rate in use (transmit and
		receive)
	•	Video packet loss and jitter in IP calls
	•	Audio packet loss and jitter in IP calls
	•	Far site details and call type

To view the Call Statistics screen:

•Go to System > Diagnostics > Call Statistics and then select .

•View Call Statistics during a call by pressing Help on the remote.

•Press the Snap button on the remote if it is configured to display the Call Statistics screen.

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Polycom VSX Series manual Call Statistics, This screen Displays this information

Contents

Administrator’s Guide for the VSX Series Trademark Information About This Guide Administrator’s Guide for the VSX Series Contents Configuring Network Use Customizing the VSX System Managing the System Remotely Diagnostics and General Troubleshooting System Usage and Statistics Administrator’s Guide for the VSX Series VSX Models This guide covers instructions for the following models VSX 3000 and VSX 3000A Desktop Systems Name Component Description VSX 5000 Set-top System VSX 5000 system includes the following components VSX 6000 and VSX 6000A Set-top Systems VSX 7000 and VSX 7000s Set-top Systems VSX 7000e Component System VSX 7000e includes the following components Setting Up the VSX 7000e System VSX 8000 Component System VSX 8000 system includes the following components Key Features Breakthrough Video Quality Industry-Leading Audio Quality Rich Conference Experience Easy Installation Enhanced User Experience Security Remote Management VSX 3000 and VSX 3000A Connector Panel System Back Panel Views VSX 5000 Back Panel Power connector For power supplyPower switch VGA output from system Conference link VSX 6000 Back Panel Video output Audio output from system VSX 6000A Back PanelFrom system For main monitor Power switch Conference link VSX 7000 Back Panel VGA output from system For VGA monitor VSX 7000s Back PanelVCR/DVD input to system VCR/DVD output from system Line level audio Analog phone Port Input to system VCR/DVD input to Camera 1 control System ConnectorVSX 7000e Back Panel Network interface bay IR sensor VSX 8000 Back PanelVCR/DVD input Analog phone To system Port Camera 1 control Input to Balanced audio System Positioning the System Positioning Desktop Systems Positioning Set-top Systems Connecting to the LAN Positioning Component Systems Connecting to Other Networks Connecting Desktop Systems to the Isdn BRI Network 35/RS-449/ RS-530 If your network is You will needSerial VSX system Network interface module Additional device Connecting Cameras to Set-top Systems Connecting CamerasConnecting Document Cameras to Desktop Systems Connecting Cameras to Component Systems Using a Desktop System as the Monitor for a Computer Connecting Monitors to Set-Top Systems Connecting Monitors and ProjectorsVSX System Main Monitor Second Monitor Connecting Monitors to Component Systems Connecting Microphones or a SoundStation VTX About Polycom Microphones and the SoundStation VTX Administrator’s Guide for the VSX Series Setting Up Your System Hardware Placing Polycom Microphones to Send Stereo from Your Site One Microphone Two Microphones This is valid This is not valid Not used Left Connecting Speakers to Set-top Systems Connecting SpeakersConnecting Speakers or Headphones to Desktop Systems Connecting Speakers to Component Systems Placing Speakers to Play Stereo from Far Sites Connecting Content Sharing Equipment Connecting VCR/DVDs Connecting a Visual Concert VSX to Set-top Systems Points to note about Visual Concert VSX Or 10 ft 3 m 2457-20910-002 Connecting an ImageShare II to Component Systems Connecting Computers to Component Systems Connecting Closed Captioning Equipment Connecting Control and Accessibility EquipmentConnecting Touch-Panel Controls Powering On the VSX 3000 or VSX 3000A Desktop System Powering OnConnecting IR Sensors to VSX 8000 Systems VSX 3000 and VSX 3000A systems have three power switches Powering On Set-top and Component Systems Configuring Network Use Getting the Network Ready Should be provided by Network Connectivity ChecklistThis information Your Configuring with the Setup Wizard Go to System Admin Settings LAN Properties Configuring LAN PropertiesConfigure these settings Select and configure these settings Specifying H.323 Settings Configuring IP Network SupportGo to System Admin Settings Network IP H.323 Settings Available when Use Gatekeeper is set to Specify with PIN Setting Description Use GatekeeperAuthentication Gatekeeper IP PathNavigator for Setting Description UseMultipoint Calls Configuring Integration with Avaya Networks Select two or three times and configure these settings Configuring Network Use Specifying SIP Settings Go to System Admin Settings Network IP SIP Settings Integration with Microsoft Live Communications Server LCS Setting Description Display Contacts Show My Offline Contacts Specifying Quality of Service Go to System Admin Settings Network IP Quality of Service Go to System Admin Settings Network IP Firewall Configuring the System for Use with a Firewall or NATSetting Description Fixed Ports Traversal NAT Configuration Setting Description TCP PortsSetting Description Enable UDP Ports Enterprise Location a IP Network Service ProviderEnterprise Location B Configuring the BRI Network Interface Configuring Isdn SupportGo to System Admin Settings Network Isdn Setting Description Area Code Setting Description Isdn SwitchConfiguration Protocol Isdn Voice Configuring the PRI Network Interface Setting Description Numbering Plan Setting Description Line SignalingSwitch Protocol Restore Defaults Line Termination PRI E1 only Configuring the Serial V.35/RS-449/RS-530 Network Interface Go to System Admin Settings Network V.35/RS-449/RS-530 Answer on DSR Setting DescriptionDelayed DCD Hangup Setting Description Enable Broadcast Setting Description Crypto ResyncUse RTS Signal for Enable People+Content Setting Description Room Telephone Configuring Telephony with the SoundStation VTXGo to System Admin Settings Network Telephony System Telephone Configuring Call Preferences Go to System Admin Settings Network Call Preference Setting Description Preferred Dialing Enable VoiceEnable Analog 320 Configuring Dialing Order Settings Make sure the system is registered with a gatekeeper Configuring the Global Directory Configuring the Directory Server Settings Go to System Admin Settings Global Services Dialing Rules Setting the Dialing RulesDirectory Server. You can enter up to five addresses Placing a Test Call ¾ Go to System Diagnostics System StatusChecking System Status Keeping your Software Current Customizing the VSX System Designing Video Behaviors Configuring Camera Settings and Video Quality Options Go to System Admin Settings Cameras Setting Description VCR/DVD Audio Out Always On Set the RS-232 Mode to Sony PTZ camera Go to this screen Configure these settings CamerasCamera Settings Format to Composite. VSX Points to note about using automatic camera tracking Disable the Enable Polycom StereoSurround setting Configuring Monitors Go to System Admin Settings Monitors Monitors Screen Saver Setting Description MonitorOutput upon Activation VCR To Fit Screen Setting Description Zoom VideoTimeout Display Icons Out VisualConcert VGA VGA Out Call connects Setting UpSelect Dual Monitor Emulation Using in a Call Near site presses PIP Go to System Diagnostics Video Configuring Content Display Set Output upon Screen Saver Activation to Black Configuring Content Display with People+Content IP To enable People+Content IP on a VSX system Go to System Admin Settings Monitors Graphics VGA Select Horizontal Position, Vertical Position, or Phase Go to System Admin Settings Audio Audio Settings Select and select where to display ContentConfigure this setting Select two times and configure this setting Adjust the VCR/DVD In Level for Configuring VCR/DVD Player SettingsAudio I/O Set Line Inputs to VCR Enable VCR/DVD Audio Out Always Go to this screen Configure these settings MonitorsAdjust the VCR/DVD Out Level if Record Source Designing Audio Behaviors Configuring General Audio SettingsOn the microphone or on the remote control VSX Alerts you to incoming calls VSX 3000A Select and enter VCR/DVD settings for the VSX 7000e system Select and enter line input settings Select and enter VCR/DVD settings for the VSX 8000 system Select and enter speaker settings Points to note about StereoSurround Configuring StereoSurround SettingsAudio Levels Set Subwoofer Speaker to Off Mic Identity Configuring VSX Systems for a Polycom Vortex MixerGo to this screen Configure these settings Mic Placement Speaker Test Serial Ports Set RS-232 Mode to Vortex Mixer for Configuring Microphones Connected to Audio InputsDisable Echo Canceller Set Input type to Line Input Select Echo Canceller Go to this screen Configure these settings Audio InputEnable Echo Canceller Select Enable Phantom Power to supply Go to System Admin Settings General Settings Serial Port Configuring RS-232 EquipmentConfiguring for Use with a Touch Panel Control Setting Description Baud Rate Configuring for Use with a Modem Designing the User Experience Managing User Access to Settings and FeaturesTo maintain this You can allow users to Security level Go to System Diagnostics Reset System Go to System Admin Settings General Settings SecuritySelect Reset System Screens that Require the Room Password for Access Auto-Answer Multipoint Mute Auto-Answer Calls PIP Setting Passwords and Security Options Using Security Mode Points to note about Security Mode Enabling AES Encryption Configuring Call Settings Call Detail Report Setting the Call Answering ModeSetting Description Display Time Recent Calls Go to System Admin Settings General Settings Options Configuring Multipoint CallingEnter the multipoint option key Setting Description Auto-Answer Go to System Admin Settings Monitors Multipoint SetupMultipoint Mode Page Including More Than Three Other Sites in a Cascaded Call Configuring Directory Settings Setting Description Date Format Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Associated with your system number Select and configure these settings New Users Infrequent Users Kiosk ModeCustomizing the Workspace Appearance Advanced Users Call Quality Setting Description Dialing DisplayContact List 164 Directory My Information IP or IsdnInformation Local Date Displaying Contacts on the Home Screen Click Utilities Screen Saver and enter Adding a Screen Saver Logo Changing System Appearance Using Customized Camera Names and Icons Select a tone, as desired Configuring Remote Control Behavior Configuring Streaming Calls Go to System Admin Settings Network IP Streaming Clear the Start Streaming selection Go to System Utilities Web StreamingClick Utilities View a Meeting Configuring Closed Captioning Audio Options for Closed Captioners Providing Closed Captions for Conferences Via the System’s Serial RS-232 Port On a computer, open a command line interface Go to Utilities Closed Caption Helping Users Get Started Using VSX Web Accessing VSX Web Monitoring a Room or Call with VSX Web Go to Utilities Web Director Go to Admin Settings General Settings System SettingsCreating a Localized System Name with VSX Web Tools Remote Monitoring Implementing Basic Mode with VSX Web Managing System Profiles with VSX Web Managing Directories with VSX Web Go to Utilities Profile Center Go to Utilities Import/Export Directory Click PC VSX Go to Utilities Import/Export DirectoryGo to Place a Call Directory Viewing the Management Servers List Configuring Global ServicesRequiring an Account Number for Calls Go to System Admin Settings Global Services My Information Adding My Information Your request for help has been acknowledged Downloading MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp Click Download MIB and follow the onscreen instructions Configuring for Snmp Management Administrator’s Guide for the VSX Series Call Summary Go to System Diagnostics Call Statistics and then selectFour Call Statistics This screen Displays this information Call Status Content StatisticsGo to System Diagnostics Call Statistics Recent Calls ¾ Go to System Admin Settings Network Recent Calls Call Detail Report CDR Following table describes the data fields in the CDR Information in the CDRData Description SIF Call Detail Report Archives Close your FTP session Administrator’s Guide for the VSX Series Go to Diagnostics Send a Message Click System SetupSending a Message System Screens Quick Reference Diagnostic Screens¾ Go to System Diagnostics This choice Presents this information or capability Following diagnostic screens and tools are available Call Detail Report screen Select Enable Basic Mode Call PreferenceSelect Enable Basic Mode Select Utilities Call Detail Click Trace Route Select Network PingSelect Network Trace Route 35/RS-449/RS-530 Serial Status Click the Speaker Test icon Select Diagnostics VideoSelect Diagnostics Audio Audio Meter test Click the Reset System icon On the Diagnostics screen Select Diagnostics ResetSelect Reset System Delete System Settings General Troubleshooting VSX 3000, VSX 3000A, VSX 5000, VSX Power and Start-upSymptom Problem Corrective action VSX 7000, VSX 7000s Controls Access to Screens and Systems Settings Security On the system, go to Admin Settings GeneralDhcp Client is on and no Use the Ping test System Diagnostics Calling Symptom Problem Corrective action Codes on page Appendix-11 Preference and select Go to Admin Settings Network CallCall Speeds screen Settings Monitors Monitors screen Go to Admin Settings Network IP FirewallEnsure that NAT Configuration is Off Displays Video or Composite Go to Admin Settings Monitors MonitorsOtherwise, go to Admin Settings Cameras Select Backlight Compensation Go to Admin Settings Network IP Quality Diagnostics Call Go to System Admin Settings Cameras Settings screen Clear the Enable Polycom StereoSurroundSelection on the Admin Settings Audio Audio Cameras Symptom Problem Corrective action Audio Output using the Speaker Test under DiagnosticsGo to System Admin Settings Audio Settings Make sure that Midrange Speaker and Subwoofer Audio Meter screen under Diagnostics Audio Go to System Admin Settings Network IsdnChange the Isdn Voice Algorithm selection aLaw Audio Meter screen under Diagnostics Audio to Go to System Admin Settings Audio AudioSettings. Select Enable Polycom Microphones if it Mute Internal Ringer option VCR Far and Near Audio Or VCR Audio Out Always Canceller selection on the second Admin Settings Settings Audio Settings screenAudio Settings screen Audio Meter screen Polycom Mic but no Error Indications System Lights Model When the VSX system It meansSystem lights are located on the front of your VSX system When the PRI network interface It means When the BRI network interface It meansNetwork Interface Lights How to Contact Technical Support Appendix Video Source Output Examples for Multiple Monitors Select this To see this Near video Select this To see this Select this To see this Select this To see this Multipoint Dialing Speed Information Port Usage Port Function Following table shows Global Management System port usage Following table shows other VSX port usage Connect to My LAN Host Name Changing the Security Mode settingActions that Cause the System to Restart Web Telnet Cause Codes Code Cause Definition Status Inquiry Code Cause Definition If this error occurs systematically, report it to your Isdn Following table lists PathNavigator error codes PathNavigator Error CodesCode Cause Description Code Cause Description Code Cause Description Important Safeguards Regulatory Notices Warranty Information License Restrictions Warranty Information Part 15 FCC Rules Regulatory NoticesPart 68 FCC Rules Industry Canada IC Administrator’s Guide for the VSX Series Regulatory Notices Underwriters Laboratories Statement Special Safety InstructionsInstallation Instructions Plug Acts as Disconnect Device Administrator’s Guide for the VSX Series Regulatory Notices Index Index-2 Index-3 Index-4 Index-5 Index-6 See also NAT and security Fixed Ports setting Index-8 Isdn Index-10 NAT Index-12 Index-13 Snmp Index-15 VCR/DVD Index-17 Administrator’s Guide for the VSX Series Index-18