Polycom VSX Series Power and Start-up, Symptom Problem Corrective action, VSX 7000, VSX 7000s

		Diagnostics and General Troubleshooting
Power and Start-up
Symptom	Problem	Corrective action
The system does not start	The power switch is off.	Turn on the power switches for the system and all
or respond in any way.	Note: VSX 3000 and	equipment connected to it.
	VSX 3000A systems have
	three power switches.
	The power cord is not	VSX 3000, VSX 3000A, VSX 5000, VSX 6000,
	connected.	VSX 6000A:
		Make sure the power pack is connected to a power
		outlet, and that its power cords are seated securely.
		VSX 7000, VSX 7000s:
		Make sure that the system is connected to the
		subwoofer and that the subwoofer is connected to a
		power outlet. The power for the system is supplied by
		the subwoofer, so it must be connected in order for
		the system to work.
		VSX 7000e, VSX 8000:
		Make sure that the system’s power cord is in place,
		and that it is connected to a power outlet.
	The power outlet is not	If you connect the system’s power cord to a power
	active, or the system’s	strip, be sure the power strip is connected to a power
	power supply is not	outlet and its power switch is on.
	operating properly.	Check the power outlet by unplugging the system
		and plugging in a lamp, radio, or other small
		appliance. If it does not operate, the outlet is not
		active — connect the system to a different outlet.
		If the outlet is active, the problem could be in the
		system’s power supply. In this case, call Polycom
		Technical Support and arrange to return the system
		for service.
The system starts in the	The power switch was	To power up the system, press and release the
software update screen.	pressed for too long.	power button.
	(VSX 7000e, VSX 8000)
	This is normal.
	The system software is	Load the system software from your computer. For
	corrupted or not loaded	instructions on how to do this, refer to Keeping your
	properly.	Software Current on page 3-34.
The system restarts over	The power plug is not fully	Make sure the power plug is seated securely.
and over.	seated.
	The socket is corroded.	Unplug and reseat the power plug 5 times.
	The power plug is damaged	Call service for an RMA to return the defective part.
	or the power supply is bad.

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