Polycom VSX Series manual Internal Ringer option, VCR Far and Near Audio Or VCR Audio Out Always

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
You hear the incoming call	VSX 3000, VSX 3000A:	On the Audio Settings screen, clear the Enable
ring when you have set	The internal ringer is	Internal Ringer option.
sound effects volume to 0.	enabled.
Audio sounds raspy in	ISDN voice algorithm is	Go to System > Admin Settings > Network > ISDN.
ISDN calls.	incorrect.	Change the ISDN Voice Algorithm selection (aLaw
		or uLaw).
You can hear yourself on	The far site microphone is	At the far site, make sure the microphone is placed
your system’s monitor or	too close to the system’s	away from the system’s audio speaker.
external audio system.	audio speaker. (Far-site
	systems with separate
	microphones only)
	The far site audio volume	Turn down the audio volume at the far site.
	may be too loud.
	The monitor or external	Verify that all equipment is connected correctly
	audio system is connected	according to the manufacturer’s instructions and the
	to the VCR audio output.	setup sheet you received with the system.
There is audio feedback	A single VCR is connected	Place a tape in the VCR.
when a VCR is connected.	so that it can play or record,
	no tape is present, and
	VCR - Far and Near Audio
	or VCR Audio Out Always
	On is selected.
Startup music plays	The audio system or	Check audio connections and volume level on your
through the built-in speaker	monitor speakers are not	monitor.
but not through the monitor	properly connected.
speakers.
	The monitor’s volume is	Turn up the volume on the monitor.
	turned all the way down.
When music is played	The music source is not	Connect the music source to the system’s audio
during the call, it sounds	connected to the system.	input.
distorted at the other sites.	The system’s echo
	cancellation and noise
	suppression features may
	interfere with music that the
	microphone picks up.
	The network is	Turn off the music.
	experiencing packet loss.	Retry the call.

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