Polycom VSX Series manual Symptom Problem Corrective action

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
The camera does not track	The room setup interferes	Consider room treatments that provide acoustic
to the person who is	with voice tracking. Large	damping, such as carpeting and curtains.
speaking.	windows, uncarpeted	Ensure that the camera has at least 3 ft (1 m)
Automatic camera tracking	floors, and the way the unit
		clearance above, behind, and to each side.
	is mounted on a wall or
is available only on a		Verify that the room is small enough for automatic
	alcove can interfere with
VSX 7000e or VSX 8000
		camera tracking to work properly. Polycom
	voice tracking.
system with a Polycom
		recommends that you use this feature only if the
PowerCam Plus camera.
		room is 20 x 25 x 9 feet (6.1 x 7.6 x 2.7 m) or smaller.
(Continued)
One site cannot control the	Far-site camera control is	Ask the participants at the far site to aim the camera.
other site’s camera.	not enabled.
	One of the systems does	Ask the participants at the far site to aim the camera.
	not have the far-site
	camera control capability.

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