Polycom VSX Series manual How to Contact Technical Support

Administrator’s Guide for the VSX Series

The serial V.35/RS-449/RS-530 network interface module is available for

VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.

When the serial V.35/RS-449/RS-530
network interface...	It means...
Indicators are off	• No power to the system, or
	• The system is not communicating
	with the network, or
	• The system is restarting.
Yellow indicator is on	The system is receiving a clock signal
	from the network (able to make a call).
Yellow and green indicators are on	The system is in a call.

How to Contact Technical Support

If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support.

To contact Polycom Technical Support, go to www.polycom.com/support.

Enter the following information, then ask a question or describe the problem. This information helps us to respond faster to your issue:

•The 14-digit serial number in the System Information screen (also present on the bottom of the system)

•The software version (from the home screen, select System > System Information)

•Information about your network

•Troubleshooting steps you have already tried

7 - 32