Polycom VSX Series manual Controls

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
The system does not power	The power switch was not	Press and hold the power switch for one second to
off when you press the	pressed for long enough.	power off. The indicator light changes to blue when
power switch.	This is normal.	the system is powered off.
(VSX 7000e, VSX 8000)
The system does not power	The power switch is bad.	Call service for an RMA to return the defective part.
off when you press and
hold the power switch.
(VSX 7000e, VSX 8000)

Controls

Symptom	Problem	Corrective action
The system does not	No, low, or dead batteries	Install three AAA batteries in the remote control.
respond to the remote	in the remote control.
control.
	The batteries are installed	Insert the batteries in the correct +/- position.
	incorrectly in the remote
	control.
	The room lights operate in	Turn off the lights in the room and try the remote
	the 38 Khz range and	control again.
	interfere with the remote
	control signals.
	The infrared sensor is not	To check the remote control: Point the remote control
	receiving signals from the	directly at the camera and press a button. If the light
	remote control.	on the system flashes, the remote control works
		properly.
		Make sure the transparent protective strip has been
		removed from the infrared sensor on the front of the
		system.
		Make sure you are pointing the remote control at the
		infrared sensor on the front of the system or the
		camera.
	VSX 8000:	Check the connections between the rear panel, cable
	The external infrared	adapter, and infrared sensor cable.
	sensor is not operating
	properly.

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