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Polycom VSX Series manual About This Guide

Models: VSX Series

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About This Guide

The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.

The following related documents for VSX systems are available at www.polycom.com/videodocumentation:

•Setting Up the System, which describes how to set up the hardware

•Getting Started Guide for the VSX Series, which describes how to perform video conferencing tasks

•Setup Sheets for your optional hardware

•Release Notes

•Integrator’s Reference Manual for the VSX Series, which provides cable information and API command descriptions

For support or service, please contact your Polycom® distributor or go to Polycom Support at www.polycom.com/support.

Polycom recommends that you record the serial number and option key of your VSX system here for future reference. The serial number for the system is printed on the unit.

System Serial Number: ____________________________________________

Option Key: ____________________________________________________

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Polycom VSX Series manual About This Guide

Contents

Administrator’s Guide for the VSX Series Trademark Information About This Guide Administrator’s Guide for the VSX Series Contents Configuring Network Use Customizing the VSX System Managing the System Remotely System Usage and Statistics Diagnostics and General TroubleshootingAdministrator’s Guide for the VSX Series This guide covers instructions for the following models VSX ModelsName Component Description VSX 3000 and VSX 3000A Desktop SystemsVSX 5000 system includes the following components VSX 5000 Set-top SystemVSX 6000 and VSX 6000A Set-top Systems VSX 7000 and VSX 7000s Set-top Systems VSX 7000e includes the following components VSX 7000e Component SystemSetting Up the VSX 7000e System VSX 8000 system includes the following components VSX 8000 Component SystemBreakthrough Video Quality Key FeaturesRich Conference Experience Industry-Leading Audio QualityEnhanced User Experience Easy InstallationRemote Management SecuritySystem Back Panel Views VSX 3000 and VSX 3000A Connector PanelConference link Power connector For power supplyPower switch VGA output from system VSX 5000 Back PanelVSX 6000 Back Panel VSX 6000A Back Panel Video output Audio output from systemFrom system For main monitor VSX 7000 Back Panel Power switch Conference linkVCR/DVD output from system VSX 7000s Back PanelVCR/DVD input to system VGA output from system For VGA monitorNetwork interface bay VCR/DVD input to Camera 1 control System ConnectorVSX 7000e Back Panel Line level audio Analog phone Port Input to systemInput to Balanced audio System VSX 8000 Back PanelVCR/DVD input Analog phone To system Port Camera 1 control IR sensorPositioning Desktop Systems Positioning the SystemPositioning Set-top Systems Positioning Component Systems Connecting to the LANConnecting to Other Networks Connecting Desktop Systems to the Isdn BRI Network VSX system Network interface module Additional device If your network is You will needSerial 35/RS-449/ RS-530Connecting Cameras to Component Systems Connecting CamerasConnecting Document Cameras to Desktop Systems Connecting Cameras to Set-top SystemsUsing a Desktop System as the Monitor for a Computer Connecting Monitors and Projectors Connecting Monitors to Set-Top SystemsVSX System Main Monitor Second Monitor Connecting Monitors to Component Systems About Polycom Microphones and the SoundStation VTX Connecting Microphones or a SoundStation VTXAdministrator’s Guide for the VSX Series Setting Up Your System Hardware Placing Polycom Microphones to Send Stereo from Your Site One Microphone Two Microphones This is valid This is not valid Not used Left Connecting Speakers to Component Systems Connecting SpeakersConnecting Speakers or Headphones to Desktop Systems Connecting Speakers to Set-top SystemsPlacing Speakers to Play Stereo from Far Sites Connecting VCR/DVDs Connecting Content Sharing EquipmentPoints to note about Visual Concert VSX Connecting a Visual Concert VSX to Set-top SystemsOr 10 ft 3 m 2457-20910-002 Connecting Computers to Component Systems Connecting an ImageShare II to Component SystemsConnecting Control and Accessibility Equipment Connecting Closed Captioning EquipmentConnecting Touch-Panel Controls VSX 3000 and VSX 3000A systems have three power switches Powering OnConnecting IR Sensors to VSX 8000 Systems Powering On the VSX 3000 or VSX 3000A Desktop SystemPowering On Set-top and Component Systems Getting the Network Ready Configuring Network UseNetwork Connectivity Checklist Should be provided byThis information Your Configuring with the Setup Wizard Configuring LAN Properties Go to System Admin Settings LAN PropertiesConfigure these settings Select and configure these settings Configuring IP Network Support Specifying H.323 SettingsGo to System Admin Settings Network IP H.323 Settings Gatekeeper IP Setting Description Use GatekeeperAuthentication Available when Use Gatekeeper is set to Specify with PINSetting Description Use PathNavigator forMultipoint Calls Configuring Integration with Avaya Networks Select two or three times and configure these settings Configuring Network Use Go to System Admin Settings Network IP SIP Settings Specifying SIP SettingsIntegration with Microsoft Live Communications Server LCS Show My Offline Contacts Setting Description Display ContactsGo to System Admin Settings Network IP Quality of Service Specifying Quality of ServiceConfiguring the System for Use with a Firewall or NAT Go to System Admin Settings Network IP FirewallSetting Description Fixed Ports UDP Ports Setting Description TCP PortsSetting Description Enable Traversal NAT ConfigurationService Provider Enterprise Location a IP NetworkEnterprise Location B Configuring Isdn Support Configuring the BRI Network InterfaceGo to System Admin Settings Network Isdn Protocol Isdn Voice Setting Description Isdn SwitchConfiguration Setting Description Area CodeConfiguring the PRI Network Interface Restore Defaults Setting Description Line SignalingSwitch Protocol Setting Description Numbering PlanLine Termination PRI E1 only Go to System Admin Settings Network V.35/RS-449/RS-530 Configuring the Serial V.35/RS-449/RS-530 Network InterfaceHangup Setting DescriptionDelayed DCD Answer on DSREnable People+Content Setting Description Crypto ResyncUse RTS Signal for Setting Description Enable BroadcastSystem Telephone Configuring Telephony with the SoundStation VTXGo to System Admin Settings Network Telephony Setting Description Room TelephoneGo to System Admin Settings Network Call Preference Configuring Call Preferences320 Enable VoiceEnable Analog Setting Description Preferred DialingMake sure the system is registered with a gatekeeper Configuring Dialing Order SettingsConfiguring the Directory Server Settings Configuring the Global DirectorySetting the Dialing Rules Go to System Admin Settings Global Services Dialing RulesDirectory Server. You can enter up to five addresses ¾ Go to System Diagnostics System Status Placing a Test CallChecking System Status Keeping your Software Current Designing Video Behaviors Customizing the VSX SystemGo to System Admin Settings Cameras Configuring Camera Settings and Video Quality OptionsOut Always On Setting Description VCR/DVD AudioFormat to Composite. VSX Go to this screen Configure these settings CamerasCamera Settings Set the RS-232 Mode to Sony PTZ cameraDisable the Enable Polycom StereoSurround setting Points to note about using automatic camera trackingGo to System Admin Settings Monitors Monitors Configuring MonitorsActivation Setting Description MonitorOutput upon Screen SaverVCR Display Icons Setting Description Zoom VideoTimeout To Fit ScreenVGA Out VisualConcert VGA OutNear site presses PIP Setting UpSelect Dual Monitor Emulation Using in a Call Call connectsGo to System Diagnostics Video Set Output upon Screen Saver Activation to Black Configuring Content DisplayConfiguring Content Display with People+Content IP To enable People+Content IP on a VSX system Select Horizontal Position, Vertical Position, or Phase Go to System Admin Settings Monitors Graphics VGASelect two times and configure this setting Select and select where to display ContentConfigure this setting Go to System Admin Settings Audio Audio SettingsConfiguring VCR/DVD Player Settings Adjust the VCR/DVD In Level forAudio I/O Set Line Inputs to VCR Record Source Go to this screen Configure these settings MonitorsAdjust the VCR/DVD Out Level if Enable VCR/DVD Audio Out AlwaysVSX Alerts you to incoming calls VSX 3000A Configuring General Audio SettingsOn the microphone or on the remote control Designing Audio BehaviorsSelect and enter VCR/DVD settings for the VSX 7000e system Select and enter line input settings Select and enter VCR/DVD settings for the VSX 8000 system Select and enter speaker settings Configuring StereoSurround Settings Points to note about StereoSurroundAudio Levels Set Subwoofer Speaker to Off Speaker Test Configuring VSX Systems for a Polycom Vortex MixerGo to this screen Configure these settings Mic Placement Mic IdentitySet Input type to Line Input Configuring Microphones Connected to Audio InputsDisable Echo Canceller Serial Ports Set RS-232 Mode to Vortex Mixer forSelect Enable Phantom Power to supply Go to this screen Configure these settings Audio InputEnable Echo Canceller Select Echo CancellerSetting Description Baud Rate Configuring RS-232 EquipmentConfiguring for Use with a Touch Panel Control Go to System Admin Settings General Settings Serial PortConfiguring for Use with a Modem Managing User Access to Settings and Features Designing the User ExperienceTo maintain this You can allow users to Security level Go to System Admin Settings General Settings Security Go to System Diagnostics Reset SystemSelect Reset System Screens that Require the Room Password for Access PIP Auto-Answer Multipoint Mute Auto-Answer CallsSetting Passwords and Security Options Using Security Mode Enabling AES Encryption Points to note about Security ModeConfiguring Call Settings Recent Calls Setting the Call Answering ModeSetting Description Display Time Call Detail ReportConfiguring Multipoint Calling Go to System Admin Settings General Settings OptionsEnter the multipoint option key Go to System Admin Settings Monitors Multipoint Setup Setting Description Auto-AnswerMultipoint Mode Page Including More Than Three Other Sites in a Cascaded Call Configuring Directory Settings Associated with your system number Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Setting Description Date FormatSelect and configure these settings Advanced Users Infrequent Users Kiosk ModeCustomizing the Workspace Appearance New Users164 Directory Setting Description Dialing DisplayContact List Call QualityLocal Date IP or IsdnInformation My InformationDisplaying Contacts on the Home Screen Click Utilities Screen Saver and enter Adding a Screen Saver Logo Changing System Appearance Select a tone, as desired Using Customized Camera Names and IconsConfiguring Remote Control Behavior Go to System Admin Settings Network IP Streaming Configuring Streaming CallsGo to System Utilities Web Streaming Clear the Start Streaming selectionClick Utilities View a Meeting Audio Options for Closed Captioners Configuring Closed CaptioningProviding Closed Captions for Conferences Via the System’s Serial RS-232 Port Go to Utilities Closed Caption On a computer, open a command line interfaceHelping Users Get Started Accessing VSX Web Using VSX WebMonitoring a Room or Call with VSX Web Tools Remote Monitoring Go to Admin Settings General Settings System SettingsCreating a Localized System Name with VSX Web Go to Utilities Web DirectorManaging System Profiles with VSX Web Implementing Basic Mode with VSX WebGo to Utilities Profile Center Managing Directories with VSX WebGo to Utilities Import/Export Directory Go to Utilities Import/Export Directory Click PC VSXGo to Place a Call Directory Configuring Global Services Viewing the Management Servers ListRequiring an Account Number for Calls Adding My Information Go to System Admin Settings Global Services My InformationYour request for help has been acknowledged Click Download MIB and follow the onscreen instructions Setting Up SnmpGo to Admin Settings Global Services Snmp Downloading MIBsConfiguring for Snmp Management Administrator’s Guide for the VSX Series Go to System Diagnostics Call Statistics and then select Call SummaryFour This screen Displays this information Call StatisticsRecent Calls Content StatisticsGo to System Diagnostics Call Statistics Call StatusCall Detail Report CDR ¾ Go to System Admin Settings Network Recent CallsInformation in the CDR Following table describes the data fields in the CDRData Description SIF Close your FTP session Call Detail Report ArchivesAdministrator’s Guide for the VSX Series Click System Setup Go to Diagnostics Send a MessageSending a Message This choice Presents this information or capability Diagnostic Screens¾ Go to System Diagnostics System Screens Quick ReferenceFollowing diagnostic screens and tools are available Select Utilities Call Detail Select Enable Basic Mode Call PreferenceSelect Enable Basic Mode Call Detail Report screen35/RS-449/RS-530 Serial Status Select Network PingSelect Network Trace Route Click Trace RouteAudio Meter test Select Diagnostics VideoSelect Diagnostics Audio Click the Speaker Test iconDelete System Settings On the Diagnostics screen Select Diagnostics ResetSelect Reset System Click the Reset System iconGeneral Troubleshooting VSX 7000, VSX 7000s Power and Start-upSymptom Problem Corrective action VSX 3000, VSX 3000A, VSX 5000, VSXControls Access to Screens and Systems On the system, go to Admin Settings General Settings SecurityDhcp Client is on and no Calling Use the Ping test System DiagnosticsSymptom Problem Corrective action Codes on page Appendix-11 Go to Admin Settings Network Call Preference and selectCall Speeds screen Displays Go to Admin Settings Network IP FirewallEnsure that NAT Configuration is Off Settings Monitors Monitors screenSelect Backlight Compensation Go to Admin Settings Monitors MonitorsOtherwise, go to Admin Settings Cameras Video or CompositeDiagnostics Call Go to Admin Settings Network IP QualityGo to System Admin Settings Cameras Cameras Clear the Enable Polycom StereoSurroundSelection on the Admin Settings Audio Audio Settings screenSymptom Problem Corrective action Make sure that Midrange Speaker and Subwoofer Output using the Speaker Test under DiagnosticsGo to System Admin Settings Audio Settings AudioGo to System Admin Settings Network Isdn Audio Meter screen under Diagnostics AudioChange the Isdn Voice Algorithm selection aLaw Mute Go to System Admin Settings Audio AudioSettings. Select Enable Polycom Microphones if it Audio Meter screen under Diagnostics Audio toVCR Far and Near Audio Or VCR Audio Out Always Internal Ringer optionSettings Audio Settings screen Canceller selection on the second Admin SettingsAudio Settings screen Polycom Mic but no Audio Meter screenError Indications Model When the VSX system It means System LightsSystem lights are located on the front of your VSX system When the BRI network interface It means When the PRI network interface It meansNetwork Interface Lights How to Contact Technical Support Video Source Output Examples for Multiple Monitors AppendixSelect this To see this Near video Select this To see this Select this To see this Select this To see this Multipoint Dialing Speed Information Port Function Port UsageFollowing table shows other VSX port usage Following table shows Global Management System port usageWeb Telnet Changing the Security Mode settingActions that Cause the System to Restart Connect to My LAN Host NameCode Cause Definition Cause CodesStatus Inquiry Code Cause Definition If this error occurs systematically, report it to your Isdn PathNavigator Error Codes Following table lists PathNavigator error codesCode Cause Description Code Cause Description Code Cause Description Regulatory Notices Important SafeguardsLicense Restrictions Warranty InformationWarranty Information Regulatory Notices Part 15 FCC RulesPart 68 FCC Rules Industry Canada IC Administrator’s Guide for the VSX Series Plug Acts as Disconnect Device Special Safety InstructionsInstallation Instructions Regulatory Notices Underwriters Laboratories StatementAdministrator’s Guide for the VSX Series Regulatory Notices Index Index-2 Index-3 Index-4 Index-5 Index-6 See also NAT and security Fixed Ports setting Index-8 Isdn Index-10 NAT Index-12 Index-13 Snmp Index-15 VCR/DVD Index-17 Administrator’s Guide for the VSX Series Index-18