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Polycom VSX Series manual Code Cause Description

Models: VSX Series

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Administrator’s Guide for the VSX Series

Code	Cause	Description

516	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

518	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

521	Gatekeeper	Your call could not be completed due to
	Problems	gatekeeper problems. Try the call again later.

531	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

534	Gatekeeper	Your call could not be completed due to
	Problems	gatekeeper problems. Try the call again later.

551	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

552	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

553	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

554	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

576	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

595	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

596	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

621	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

626	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

627	Invalid Address	The address you entered is not valid. Check the
		calling information and try again.

648	No Network	The network does not have the necessary
	Resources	resources to complete your call. Try the call again
		later.

681	No Network	The network does not have the necessary
	Resources	resources to complete your call. Try the call again
		later.

Appendix - 18

Image 222

Polycom VSX Series manual Code Cause Description

Contents

Administrator’s Guide for the VSX Series Trademark Information About This Guide Administrator’s Guide for the VSX Series Contents Configuring Network Use Customizing the VSX System Managing the System Remotely Diagnostics and General Troubleshooting System Usage and StatisticsAdministrator’s Guide for the VSX Series VSX Models This guide covers instructions for the following modelsVSX 3000 and VSX 3000A Desktop Systems Name Component DescriptionVSX 5000 Set-top System VSX 5000 system includes the following componentsVSX 6000 and VSX 6000A Set-top Systems VSX 7000 and VSX 7000s Set-top Systems VSX 7000e Component System VSX 7000e includes the following componentsSetting Up the VSX 7000e System VSX 8000 Component System VSX 8000 system includes the following componentsKey Features Breakthrough Video QualityIndustry-Leading Audio Quality Rich Conference ExperienceEasy Installation Enhanced User ExperienceSecurity Remote ManagementVSX 3000 and VSX 3000A Connector Panel System Back Panel ViewsVSX 5000 Back Panel Power connector For power supplyPower switch VGA output from system Conference linkVSX 6000 Back Panel VSX 6000A Back Panel Video output Audio output from systemFrom system For main monitor Power switch Conference link VSX 7000 Back PanelVGA output from system For VGA monitor VSX 7000s Back PanelVCR/DVD input to system VCR/DVD output from systemLine level audio Analog phone Port Input to system VCR/DVD input to Camera 1 control System ConnectorVSX 7000e Back Panel Network interface bayIR sensor VSX 8000 Back PanelVCR/DVD input Analog phone To system Port Camera 1 control Input to Balanced audio SystemPositioning the System Positioning Desktop SystemsPositioning Set-top Systems Connecting to the LAN Positioning Component SystemsConnecting to Other Networks Connecting Desktop Systems to the Isdn BRI Network 35/RS-449/ RS-530 If your network is You will needSerial VSX system Network interface module Additional deviceConnecting Cameras to Set-top Systems Connecting CamerasConnecting Document Cameras to Desktop Systems Connecting Cameras to Component SystemsUsing a Desktop System as the Monitor for a Computer Connecting Monitors and Projectors Connecting Monitors to Set-Top SystemsVSX System Main Monitor Second Monitor Connecting Monitors to Component Systems Connecting Microphones or a SoundStation VTX About Polycom Microphones and the SoundStation VTXAdministrator’s Guide for the VSX Series Setting Up Your System Hardware Placing Polycom Microphones to Send Stereo from Your Site One Microphone Two Microphones This is valid This is not valid Not used Left Connecting Speakers to Set-top Systems Connecting SpeakersConnecting Speakers or Headphones to Desktop Systems Connecting Speakers to Component SystemsPlacing Speakers to Play Stereo from Far Sites Connecting Content Sharing Equipment Connecting VCR/DVDsConnecting a Visual Concert VSX to Set-top Systems Points to note about Visual Concert VSXOr 10 ft 3 m 2457-20910-002 Connecting an ImageShare II to Component Systems Connecting Computers to Component SystemsConnecting Control and Accessibility Equipment Connecting Closed Captioning EquipmentConnecting Touch-Panel Controls Powering On the VSX 3000 or VSX 3000A Desktop System Powering OnConnecting IR Sensors to VSX 8000 Systems VSX 3000 and VSX 3000A systems have three power switchesPowering On Set-top and Component Systems Configuring Network Use Getting the Network ReadyNetwork Connectivity Checklist Should be provided byThis information Your Configuring with the Setup Wizard Configuring LAN Properties Go to System Admin Settings LAN PropertiesConfigure these settings Select and configure these settings Configuring IP Network Support Specifying H.323 SettingsGo to System Admin Settings Network IP H.323 Settings Available when Use Gatekeeper is set to Specify with PIN Setting Description Use GatekeeperAuthentication Gatekeeper IPSetting Description Use PathNavigator forMultipoint Calls Configuring Integration with Avaya Networks Select two or three times and configure these settings Configuring Network Use Specifying SIP Settings Go to System Admin Settings Network IP SIP SettingsIntegration with Microsoft Live Communications Server LCS Setting Description Display Contacts Show My Offline ContactsSpecifying Quality of Service Go to System Admin Settings Network IP Quality of ServiceConfiguring the System for Use with a Firewall or NAT Go to System Admin Settings Network IP FirewallSetting Description Fixed Ports Traversal NAT Configuration Setting Description TCP PortsSetting Description Enable UDP PortsService Provider Enterprise Location a IP NetworkEnterprise Location B Configuring Isdn Support Configuring the BRI Network InterfaceGo to System Admin Settings Network Isdn Setting Description Area Code Setting Description Isdn SwitchConfiguration Protocol Isdn VoiceConfiguring the PRI Network Interface Setting Description Numbering Plan Setting Description Line SignalingSwitch Protocol Restore DefaultsLine Termination PRI E1 only Configuring the Serial V.35/RS-449/RS-530 Network Interface Go to System Admin Settings Network V.35/RS-449/RS-530Answer on DSR Setting DescriptionDelayed DCD HangupSetting Description Enable Broadcast Setting Description Crypto ResyncUse RTS Signal for Enable People+ContentSetting Description Room Telephone Configuring Telephony with the SoundStation VTXGo to System Admin Settings Network Telephony System TelephoneConfiguring Call Preferences Go to System Admin Settings Network Call PreferenceSetting Description Preferred Dialing Enable VoiceEnable Analog 320Configuring Dialing Order Settings Make sure the system is registered with a gatekeeperConfiguring the Global Directory Configuring the Directory Server SettingsSetting the Dialing Rules Go to System Admin Settings Global Services Dialing RulesDirectory Server. You can enter up to five addresses ¾ Go to System Diagnostics System Status Placing a Test CallChecking System Status Keeping your Software Current Customizing the VSX System Designing Video BehaviorsConfiguring Camera Settings and Video Quality Options Go to System Admin Settings CamerasSetting Description VCR/DVD Audio Out Always OnSet the RS-232 Mode to Sony PTZ camera Go to this screen Configure these settings CamerasCamera Settings Format to Composite. VSXPoints to note about using automatic camera tracking Disable the Enable Polycom StereoSurround settingConfiguring Monitors Go to System Admin Settings Monitors MonitorsScreen Saver Setting Description MonitorOutput upon ActivationVCR To Fit Screen Setting Description Zoom VideoTimeout Display IconsOut VisualConcert VGA VGA OutCall connects Setting UpSelect Dual Monitor Emulation Using in a Call Near site presses PIPGo to System Diagnostics Video Configuring Content Display Set Output upon Screen Saver Activation to BlackConfiguring Content Display with People+Content IP To enable People+Content IP on a VSX system Go to System Admin Settings Monitors Graphics VGA Select Horizontal Position, Vertical Position, or PhaseGo to System Admin Settings Audio Audio Settings Select and select where to display ContentConfigure this setting Select two times and configure this settingConfiguring VCR/DVD Player Settings Adjust the VCR/DVD In Level forAudio I/O Set Line Inputs to VCR Enable VCR/DVD Audio Out Always Go to this screen Configure these settings MonitorsAdjust the VCR/DVD Out Level if Record SourceDesigning Audio Behaviors Configuring General Audio SettingsOn the microphone or on the remote control VSX Alerts you to incoming calls VSX 3000ASelect and enter VCR/DVD settings for the VSX 7000e system Select and enter line input settings Select and enter VCR/DVD settings for the VSX 8000 system Select and enter speaker settings Configuring StereoSurround Settings Points to note about StereoSurroundAudio Levels Set Subwoofer Speaker to Off Mic Identity Configuring VSX Systems for a Polycom Vortex MixerGo to this screen Configure these settings Mic Placement Speaker TestSerial Ports Set RS-232 Mode to Vortex Mixer for Configuring Microphones Connected to Audio InputsDisable Echo Canceller Set Input type to Line InputSelect Echo Canceller Go to this screen Configure these settings Audio InputEnable Echo Canceller Select Enable Phantom Power to supplyGo to System Admin Settings General Settings Serial Port Configuring RS-232 EquipmentConfiguring for Use with a Touch Panel Control Setting Description Baud RateConfiguring for Use with a Modem Managing User Access to Settings and Features Designing the User ExperienceTo maintain this You can allow users to Security level Go to System Admin Settings General Settings Security Go to System Diagnostics Reset SystemSelect Reset System Screens that Require the Room Password for Access Auto-Answer Multipoint Mute Auto-Answer Calls PIPSetting Passwords and Security Options Using Security Mode Points to note about Security Mode Enabling AES EncryptionConfiguring Call Settings Call Detail Report Setting the Call Answering ModeSetting Description Display Time Recent CallsConfiguring Multipoint Calling Go to System Admin Settings General Settings OptionsEnter the multipoint option key Go to System Admin Settings Monitors Multipoint Setup Setting Description Auto-AnswerMultipoint Mode Page Including More Than Three Other Sites in a Cascaded Call Configuring Directory Settings Setting Description Date Format Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Associated with your system numberSelect and configure these settings New Users Infrequent Users Kiosk ModeCustomizing the Workspace Appearance Advanced UsersCall Quality Setting Description Dialing DisplayContact List 164 DirectoryMy Information IP or IsdnInformation Local DateDisplaying Contacts on the Home Screen Click Utilities Screen Saver and enter Adding a Screen Saver Logo Changing System Appearance Using Customized Camera Names and Icons Select a tone, as desiredConfiguring Remote Control Behavior Configuring Streaming Calls Go to System Admin Settings Network IP StreamingGo to System Utilities Web Streaming Clear the Start Streaming selectionClick Utilities View a Meeting Configuring Closed Captioning Audio Options for Closed CaptionersProviding Closed Captions for Conferences Via the System’s Serial RS-232 Port On a computer, open a command line interface Go to Utilities Closed CaptionHelping Users Get Started Using VSX Web Accessing VSX WebMonitoring a Room or Call with VSX Web Go to Utilities Web Director Go to Admin Settings General Settings System SettingsCreating a Localized System Name with VSX Web Tools Remote MonitoringImplementing Basic Mode with VSX Web Managing System Profiles with VSX WebManaging Directories with VSX Web Go to Utilities Profile CenterGo to Utilities Import/Export Directory Go to Utilities Import/Export Directory Click PC VSXGo to Place a Call Directory Configuring Global Services Viewing the Management Servers ListRequiring an Account Number for Calls Go to System Admin Settings Global Services My Information Adding My InformationYour request for help has been acknowledged Downloading MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp Click Download MIB and follow the onscreen instructionsConfiguring for Snmp Management Administrator’s Guide for the VSX Series Go to System Diagnostics Call Statistics and then select Call SummaryFour Call Statistics This screen Displays this informationCall Status Content StatisticsGo to System Diagnostics Call Statistics Recent Calls¾ Go to System Admin Settings Network Recent Calls Call Detail Report CDRInformation in the CDR Following table describes the data fields in the CDRData Description SIF Call Detail Report Archives Close your FTP sessionAdministrator’s Guide for the VSX Series Click System Setup Go to Diagnostics Send a MessageSending a Message System Screens Quick Reference Diagnostic Screens¾ Go to System Diagnostics This choice Presents this information or capabilityFollowing diagnostic screens and tools are available Call Detail Report screen Select Enable Basic Mode Call PreferenceSelect Enable Basic Mode Select Utilities Call DetailClick Trace Route Select Network PingSelect Network Trace Route 35/RS-449/RS-530 Serial StatusClick the Speaker Test icon Select Diagnostics VideoSelect Diagnostics Audio Audio Meter testClick the Reset System icon On the Diagnostics screen Select Diagnostics ResetSelect Reset System Delete System SettingsGeneral Troubleshooting VSX 3000, VSX 3000A, VSX 5000, VSX Power and Start-upSymptom Problem Corrective action VSX 7000, VSX 7000sControls Access to Screens and Systems On the system, go to Admin Settings General Settings SecurityDhcp Client is on and no Use the Ping test System Diagnostics CallingSymptom Problem Corrective action Codes on page Appendix-11 Go to Admin Settings Network Call Preference and selectCall Speeds screen Settings Monitors Monitors screen Go to Admin Settings Network IP FirewallEnsure that NAT Configuration is Off DisplaysVideo or Composite Go to Admin Settings Monitors MonitorsOtherwise, go to Admin Settings Cameras Select Backlight CompensationGo to Admin Settings Network IP Quality Diagnostics CallGo to System Admin Settings Cameras Settings screen Clear the Enable Polycom StereoSurroundSelection on the Admin Settings Audio Audio CamerasSymptom Problem Corrective action Audio Output using the Speaker Test under DiagnosticsGo to System Admin Settings Audio Settings Make sure that Midrange Speaker and SubwooferGo to System Admin Settings Network Isdn Audio Meter screen under Diagnostics AudioChange the Isdn Voice Algorithm selection aLaw Audio Meter screen under Diagnostics Audio to Go to System Admin Settings Audio AudioSettings. Select Enable Polycom Microphones if it MuteInternal Ringer option VCR Far and Near Audio Or VCR Audio Out AlwaysSettings Audio Settings screen Canceller selection on the second Admin SettingsAudio Settings screen Audio Meter screen Polycom Mic but noError Indications Model When the VSX system It means System LightsSystem lights are located on the front of your VSX system When the BRI network interface It means When the PRI network interface It meansNetwork Interface Lights How to Contact Technical Support Appendix Video Source Output Examples for Multiple MonitorsSelect this To see this Near video Select this To see this Select this To see this Select this To see this Multipoint Dialing Speed Information Port Usage Port FunctionFollowing table shows Global Management System port usage Following table shows other VSX port usageConnect to My LAN Host Name Changing the Security Mode settingActions that Cause the System to Restart Web TelnetCause Codes Code Cause DefinitionStatus Inquiry Code Cause Definition If this error occurs systematically, report it to your Isdn PathNavigator Error Codes Following table lists PathNavigator error codesCode Cause Description Code Cause Description Code Cause Description Important Safeguards Regulatory NoticesWarranty Information License RestrictionsWarranty Information Regulatory Notices Part 15 FCC RulesPart 68 FCC Rules Industry Canada IC Administrator’s Guide for the VSX Series Regulatory Notices Underwriters Laboratories Statement Special Safety InstructionsInstallation Instructions Plug Acts as Disconnect DeviceAdministrator’s Guide for the VSX Series Regulatory Notices Index Index-2 Index-3 Index-4 Index-5 Index-6 See also NAT and security Fixed Ports setting Index-8 Isdn Index-10 NAT Index-12 Index-13 Snmp Index-15 VCR/DVD Index-17 Administrator’s Guide for the VSX Series Index-18