Polycom VSX Series manual Go to System Admin Settings Cameras, Video Quality

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
The system is not using	The call speed is lower than	Try the call again at a higher speed,
Pro-Motion video.	the minimum speed you	or
	have configured for
		Go to System > Admin Settings > Cameras >
	Pro-Motion video.
		>	> Video Quality.
		Change the Pro-Motion Video setting to the desired
		minimum call speed.
	The video quality for the	Go to System > Admin Settings > Cameras >
	camera in use is set for	>	> Video Quality.
	Sharpness. This setting is	Change the Camera setting to Motion.
	for images with no motion.
	VSX 3000 and VSX 3000A	This is normal.
	systems send Pro-Motion
	video for VCR/DVD input
	only. VSX 5000, VSX 6000,
	and VSX 6000A systems
	can receive Pro-Motion
	video but cannot transmit it.
Video and audio are not	The video quality for the	Go to System > Admin Settings > Cameras >
synchronized.	camera in use is set for	>	> Video Quality.
	Sharpness. This setting is	Change the Camera setting to Motion.
	for images with no motion.
No picture in the PIP	VSX 3000, VSX 3000A,	Open the privacy shutter.
window.	VSX 5000: The privacy
	shutter is closed.
Blue screen in the PIP	The VCR input is selected	Select a different camera or play a tape on the VCR.
window.	and the VCR is not running.
	Most VCRs generate a blue
	screen when the tape is not
	playing.
	The camera selection is	Select the appropriate camera:
	incorrect.	Press	Camera on the remote, then press the
		number of the camera you wish to use.
	No video input.	Check that there is a video source connected to the
		selected input.
	Main camera not working	Restart the VSX system.
	and VSX system displays
	camera alert.
PIP goes out of focus when	The camera is pointing at	Point the camera to an area with limited objects, at
there is no motion for	an area with no contrasting	different distances, which are moving.
several minutes.	features.
	To focus properly, the
	camera must be able to
	detect an edge.

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