Polycom VSX Series manual Access to Screens and Systems

			Diagnostics and General Troubleshooting
Symptom	Problem	Corrective action
The monitor screen	The monitor’s power cord is	Connect the monitor’s power cord and then power on
remains blank when you	not plugged in.	the monitor.
pick up the remote control.
	The monitor is powered off.	Power on the monitor.
	The monitor is not	Verify that the monitor is connected correctly
	connected correctly to the	according to the manufacturer’s instructions and the
	system.	setup sheet you received with the system.
	The monitor is not set to	On the monitor, change the signal input.
	use the signal input that is	The image may take a few seconds to synchronize
	connected to the VSX
		after you select the signal input that is connected to
	system.
		the VSX system.
The remote control does	This is normal.	Use the SoundStation VTX 1000 conference phone
not work in voice-only calls		controls in voice-only calls.
using the
SoundStation VTX 1000
conference phone.
The system does not	The RS-232 serial port is	Go to Admin Settings > General Settings > Serial
respond to the touch-panel	not configured as a	Port and verify the following:
control.	touch-panel input.	• Baud Rate is set to the same value on the
		system as on the touch-panel.
		• RS-232 Mode is set to Control.
		• VSX 7000e, VSX 8000: The touch-panel is
		connected to the port that is configured as a
		touch-panel port.
Access to Screens and Systems
Symptom	Problem	Corrective action
Cannot navigate to Admin	The home screen is not	Press the	button on the remote and select
screens — System button	configured to display the	System at the end of the help message, or access
is not displayed.	System button.	the system remotely using VSX Web, FTP, Telnet, or
		SNMP.
		From VSX Web, you can add the System button
		back to the home screen. Click System Setup and
		navigate to Admin Settings > General Settings >
		Home Screen Settings, then select System. The
		change takes effect after you navigate away from the
		home screen and then back again on the system.
Cannot navigate to Admin	The system administrator	Enter the password.
screens without a	has set a password,	The default password is the system’s serial number.
password.	or
	The default password was
	not deleted.

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