Polycom VSX Series manual Go to Admin Settings Monitors Monitors, Video or Composite, Caption

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
Video is in black and white.	The monitor is connected	Go to Admin Settings > Monitors > Monitors and
	using the composite	change the setting to Composite.
	monitor connector, but it is
	configured as S-Video.
	The monitor cable is not	Verify that the monitor is connected correctly
	connected properly.	according to the manufacturer’s instructions and the
		setup sheet you received with the system.
	The monitor cable is bad.	Replace the cable.
VCR/DVD records in black	VCR video format setting	Go to Admin Settings > Monitors > Monitors and
and white.	(S-Video or Composite)	change the VCR setting.
	does not match the VCR	If you use the composite video adapter (RCA to
	connection.
		mini-DIN), set VCR to Composite.
The people at your site	The camera is pointing	If it is practical to do so, have the call participants sit
show up in silhouette in the	toward a source of bright	in a location where there is no light source behind
PIP.	light, such as a window.	them.
		Otherwise, go to Admin Settings > Cameras and
		select Backlight Compensation.
Video from your site is too	Lighting at your site has	Pan the camera. It adjusts for the lighting whenever it
dark or too light in the PIP.	changed within the past few	is moved.
	minutes.
	During calls, the camera
	adjusts for the lighting at
	five-minute intervals.
The system does not	The modem is not	Verify that the modem is connected correctly
receive closed captions	connected correctly, or is	according to the manufacturer’s instructions and the
correctly.	not configured correctly.	setup sheet you received with the system.
		Go to Admin Settings > General Settings > Serial
		Port and verify that RS-232 Mode is set to Closed
		Caption.
		Verify that the modem is configured for 8 bits, no
		parity.
Graphics are displayed on	At least one site does not	ViewStation owners can upgrade to the latest version
Monitor 1 at all sites even if	have dual-stream,	of software.
Monitor 2 has been	People+Content, or H.239
specified for content.	capability.
	This can occur in calls to
	older systems that do not
	support this feature.
	MCUs, which support this	Configure the MCU for this feature.
	feature, must have the
	conference configured for
	this feature.

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