Polycom VSX Series manual Error Indications

				Diagnostics and General Troubleshooting
Error Indications
Symptom	Problem	Corrective action
The System Information	The LAN is not working.	Check the LAN connection.
screen shows “waiting” in		Contact your network administrator.
the IP Video Number field.
	The DHCP server is not	Contact your network administrator to correct the
	available.	problem with the server or to assign a static IP
		address.
The home screen shows	The LAN cable is not	Check the LAN cable connection to the LAN port on
“0.0.0.0” as the system’s IP	connected.	the system.
address.
	The system was configured	Go to System > Admin Settings > LAN Properties
	for a static IP address of	and correct the IP address settings.
	0.0.0.0.
	The system is configured	Contact your network administrator to correct the
	for DHCP, and no DHCP	problem with the server or to assign a static IP
	server is available or	address.
	responding on the network.
	The system is partially or	Go to System > Admin Settings > Network > IP >
	incorrectly configured for	Firewall >	and verify the NAT (WAN) Public
	firewall/NAT operation.	Address setting.
System displays a	This can occur if the system	Wait about three minutes and try the call again.
message indicating network	uses a PRI E1 network
congestion when placing an	interface module that is
ISDN call immediately after	connected to an Adtran
starting the system.	Atlas 800 Plus module.
	After power on, the Adtran
	module must complete
	channel restarts before the
	system can complete ISDN
	calls.
The system displays a	The system’s global	1. Go to System Information >			>	>
message stating that there	directory display is limited	System Status, highlight Global Directories,
are too many global	to 4000 entries.	and press the		Help button. The system lists
directory entries.		the Global Directory servers to which it is
		registered, and the number of directory entries
		from each.
		2. Unregister the system from one or more of the
		Global Directory servers.
Low battery icon on the	Low batteries in the remote	Replace the batteries in the remote control with 3
screen.	control.	AAA batteries.

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