Polycom VSX Series manual Audio Meter screen, Polycom Mic but no

Administrator’s Guide for the VSX Series

Symptom	Problem	Corrective action
Stereo audio comes from	VSX 7000, VSX 7000s,	Swap the microphones on the Admin Settings >
the wrong speaker.	VSX 7000e, VSX 8000:	Audio Settings screen.
	Microphones are incorrectly
	identified in the system.
	Speakers are connected	Connect the speaker on the left to the system’s white
	incorrectly.	audio output connector, and the speaker on the right
		to the red audio output connector.
Video and audio are not	The video quality for the	Go to System > Admin Settings > Cameras >
synchronized.	camera in use is set for	>	> Video Quality.
	Sharpness. This setting is	Change the Camera setting to Motion.
	for images with no motion.
The	This is normal.	Use the VSX system remote control to adjust the
SoundStation VTX 1000		system in video calls.
conference phone controls
do not adjust volume in
video calls.
The Audio Meter screen	Echo cancellation is in use.	This is normal.
shows a reading for	The system displays the
Polycom Mic but no	audio line input level in this
microphone is connected -	case.
the system receives local
audio from a mixer.

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