Q-Logic SN0054651-00 F manual That qlremote is Installed and Running on

A

Troubleshooting Troubleshooting Problems and Solutions

Table 7-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)

Problem	Cause and Solution
SANsurfer FC HBA Manager	Cause: There is a disconnect with the qlremote agent or network com-
user interface does not auto-	munication has stopped.
matically refresh.	Solution:
	„ Verify that the qlremote agent is installed and running (see “Verifying
	that qlremote is Installed and Running” on page 7-12).
	„ For network requirements, see “System Requirements” on page 3-1
	and “Installing SANsurfer FC HBA Manager” on page 4-1.
SANsurfer FC HBA Manager	Cause: There is a disconnect with the qlremote agent or network com-
user interface loses the con-	munication has stopped.
nection to a host.	Solution:
	„ Verify that the qlremote agent is installed and running (see “Verifying
	that qlremote is Installed and Running” on page 7-12).
	„ Verify that the appropriate network protocol is running.
SANsurfer FC HBA Manager	Cause: SANsurfer FC HBA Manager user interface lost communication
user interface crashes.	with the qlremote agent, another application caused a conflict with
	SANsurfer FC HBA Manager, or an operating system driver lost com-
	munication with the adapter or device.
	Solution:
	„ Verify that the qlremote agent is installed and running (see “Verifying
	that qlremote is Installed and Running” on page 7-12).
	„ Verify that no other application is causing SANsurfer FC HBA Man-
	ager to crash.
	„ Verify that the operating system driver detects the adapter or device.
Host keeps disconnecting	Cause: FC protocol activity caused the qlremote agent to rescan the
from and connecting to the	configuration.
FC/CNA HBA tree.	Solution: If SANsurfer FC HBA Manager is managing several hosts
	and a remote host reboots, or there is activity in the SAN, the qlremote
	agent and SANsurfer FC HBA Manager refresh the configuration to
	ensure that no adapter or device was disconnected.

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