Q-Logic SN0054651-00 F manual User Interface and Remote Agent Issues

A

Troubleshooting Troubleshooting Problems and Solutions

User Interface and Remote Agent Issues

Table 7-2lists problems related to the SANsurfer FC HBA Manager user interface and remote agent, and provides possible causes and solutions.

Table 7-2. Troubleshooting: User Interface and Remote Agent Issues

Problem	Cause and Solution
Unable to start the SANsurfer	Cause: The desktop shortcut has an invalid path or SANsurfer FC HBA
FC HBA Manager user inter-	Manager was not completely installed.
face using the desktop short-	Solution: Verify that the desktop shortcut points to the
cut (SANsurfer icon).
	SANsurfer.exe file. This program is installed by default in the follow-
	ing folder for Windows and NetWare (user interface only):
	C:\Program Files\QLogic Corporation\SANsurfer
SANsurfer FC HBA Manager	Cause: There is insufficient memory.
user interface starts, and then	Solution: For physical RAM requirements, see “Hardware Require-
hangs indefinitely.
	ments” on page 3-1or the readme.txt file.
SANsurfer FC HBA Manager	Cause: The adapter driver may not be installed.
user interface cannot connect	Solution: Verify that the adapter driver is installed; see “Verifying that
to the local host.
	the Adapter Driver is Installed” on page 7-10.
SANsurfer FC HBA Manager	Cause: Depending on your network configuration, you may not see all
user interface is not connect-	your local hosts respond within the 30 second Broadcast Interval
ing to a local host.	default setting.
	Solution: In the Broadcast Settings dialog box, increase the Broad-
	cast Interval to the appropriate value above 30 seconds. This allows
	your network the time to respond.
SANsurfer FC HBA Manager	Cause: The qlremote agent is not installed on the remote system or the
user interface cannot connect	network protocol is not properly configured.
to a remote host.	Solution:
	„ Verify that the qlremote agent is installed on the remote host. See
	“System Requirements” on page 3-1and “Initial Installation” on
	page 4-1for network requirements. See the SANsurfer FC HBA
	Manager Application Help for instructions on how to configure and
	manage remote hosts. Verify that the appropriate network protocol is
	running.
	„ The DNS or the local host file may contain an incorrect IP address
	for the host name. Use the ping command to ping the host name,
	and then verify that the correct IP address is translated from the
	name.

SN0054651-00 F 7-5