Q-Logic SN0054651-00 F manual Information see the SANsurfer FC HBA Manager Application

Troubleshooting

Troubleshooting Problems and Solutions

S

Table 7-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)

Problem	Cause and Solution
SANsurfer FC HBA Manager	Cause: The qlremote agent service has stopped or is unable to estab-
user interface cannot discon-	lish a network link.
nect from a remote host.	Solution:
	„ Verify that the remote host is running the qlremote agent. See “Veri-
	fying that qlremote is Installed and Running” on page 7-12.
	„ Verify that you can access the remote host through the network. Use
	the ping command to verify communication with the remote host
	name and IP address.
SANsurfer FC HBA Manager	Cause: An incorrect operating system driver is loaded or the qlremote
user interface does not find or	agent is not installed.
show any adapters.	Solution:
	„ Verify that the appropriate operating system driver is loaded. Refer
	to the readme.txt file for supported operating system drivers.
	„ Verify that the qlremote agent is running on the local or remote host.
	Check agent logs for any problems while querying information (see
	the SANsurfer FC HBA Manager Application Help).
SANsurfer FC HBA Manager	Cause: The operating system driver did not find devices during the ini-
user interface does not find or	tial load.
display any devices.	Solution: Verify that the operating system driver detects the devices. If
	the operating driver does not detect devices, neither does SANsurfer
	FC HBA Manager. Check agent logs for any problems while querying
	information (see the SANsurfer FC HBA Manager Application
	Help).
SANsurfer FC HBA Manager	Cause: An incorrect or unsupported operating system driver is
user interface reports that the	installed.
adapter device driver is invalid	Solution: Refer to the readme.txt file for a list of supported operating
or incorrect.
	system drivers.
Unable to find SANsurfer FC	Cause: The path to the browser is not correctly specified.
HBA Manager Application	Solution: In the SANsurfer FC HBA Manager main window Help menu,
Help.	click Set Browser Location to specify the path (see “Specifying the
	Help Browser” on page 5-14). See “Software Requirements” on
	page 3-2for supported browsers.

7-6 SN0054651-00 F