Troubleshooting
Verifying that the Adapter Driver is Installed
S
Table 7-3. Troubleshooting: Functional Issues (Continued)
Problem | Cause and Solution | |
|
| |
Current Path dialog box does | Cause: The qlremote agent has not detected the saved configuration. | |
not display my saved configu- | Solution: The Current Path dialog box shows the current configuration | |
ration. | ||
detected by the qlremote agent. Click the Refresh button to force a | ||
| ||
| manual refresh. Verify that the configuration saved is the current config- | |
| uration. This includes the following: no failover occurred, no device was | |
| removed, and the FC/CNA HBA tree shows the appropriate device | |
| port name and LUN information. | |
|
| |
Current Path dialog box does | Cause: The qlremote agent is unable to detect or communicate with | |
not display my storage device | the devices. | |
port names and LUNs. | Solution: Verify that the devices are online and operational. Verify that | |
| ||
| the operating system driver detects and communicates with the | |
| devices. Click the Refresh button to force a manual refresh. Verify that | |
| the FC/CNA HBA tree shows the appropriate device port name and | |
| LUN information. | |
|
| |
When I change the current | Cause: The qlremote agent is unable to detect or communicate with | |
path in the Current Path dia- | the devices. | |
log box, the FC/CNA HBA | Solution: | |
tree does not update. | ||
Verify that the devices are online and operational. Verify that the | ||
| ||
| operating system driver detects and communicates with the devices. | |
| Click the Refresh button to force a manual refresh. Verify that the | |
| FC/CNA HBA tree shows the appropriate device port name and | |
| LUN information. | |
| The DNS or the local host file may contain an incorrect IP address | |
| for the host name. Use the ping command to ping the host name, | |
| and then verify that the correct IP address is translated from the | |
| name. | |
|
|
Verifying that the Adapter Driver is Installed
If SANsurfer FC HBA Manager is having trouble connecting to the local host, follow the procedure for your operating system to verify that the adapter driver is installed. If the adapter driver is not installed, then install it (see the SANsurfer FC HBA Manager Application Help or the QLogic Quick Start Guide).
If you determine that the adapter driver is installed, then consider the following:
If typing the host name in the Connect to Host dialog box, verify that you are typing the correct name. Refer to the system server information to check the system name. On the Connect to Host dialog box, select localhost.
