A
Troubleshooting Troubleshooting Problems and Solutions
Table 7-3. Troubleshooting: Functional Issues (Continued)
Problem
Unable to display adapter Information, Adapter Port Sta- tistics, Device List, or Link Status.
Unable to display or modify the adapter parameters or the Utilities tab is missing.
Unable to run update flash BIOS.
Unable to run device replace- ment.
Unable to run the loopback test.
Unable to run the read/write buffer test.
Cause and Solution
Cause: The qlremote agent is not running or is not installed.
Solution: Verify that the qlremote agent is installed and running (see “Verifying that qlremote is Installed and Running” on page
Cause:
Adapter parameters are corrupted, or
Adapter Subsystem Identification/Subsystem Vendor Identification (SSID/SSVID) is missing from adapter.properties.
Solution: If the adapter parameters are corrupted, use FlashUTIL! to reflash the adapter parameters. If the SSVID/SSDID is missing from adapter.properties, perform a tool update, or manually modify adapter.properties.
Cause: This feature is not supported for all operating systems.
Solution: The Update Flash utility is available only for Windows XP Professional/Windows 2000/Windows Server 2003/Windows Vista/Windows Server 2008 and Red Hat/SUSE Linux.
Cause: Device removal is not detected or a new device was not inserted.
Solution: Before running the Device Replacement utility, ensure that you first remove the device to be replaced, and then insert the new device.
Cause: A loopback connector was not attached to the FC connector on the adapter.
Solution: A loopback connector must be attached to the FC connector on the adapter. You must set the adapter parameter extended firmware Connection Options to 0 - Loop Only. For details, see “Preparing for the Loopback Test” on page
Cause: The device does not support SCSI Read/Write Buffer com- mands.
Solution: Not all devices support the SCSI Read/Write Buffer com- mands. The read/write buffer test reports Unsupported if the device does not support these commands.
