Toshiba DK Admin, DK Backup

Important Things to Do After Upgrading to an RCTUE/F Processor ––––––––––––––––––––––––––––––––––––––––

148 DKAdmin/DKBackup

Contents

Main Publication Information Copyright 1999 Toshiba America Information Systems, Inc. Telecommunication Systems Division i Contents Introduction Chapter 1 The Grand Tour Chapter 2 Installing DKAdmin Chapter 3 Installing DKBackup ii Chapter 4 Using DKAdmin/DKBackup Chapter 5 File Menu Chapter 6 Administration Menu (DKAdmin) iii Chapter 7 Backup Menu (DKBackup) Chapter 8 Options Menu Appendix A Connecting to Strata DK iv Appendix B DK424 RCTUE/F Upgrade Using DKAdmin Index Appendix C Upgrading Strata DK Systems to DK424 Release 4.0 vii Introduction Organization viii Conventions Screen Variations ix Related Documentation How To Use This Manual Page The Grand Tour 1 Capabilities 2 Basic Operations Page Screen Conventions 4 Screen Conventions All DKAdmin/DKBackup screens are organized in a similar manner (see Figure 1). Screen elements include: Options Menu (continued) Page Page 7 Installing DKAdmin 2 Step 1: Check System Requirements 8 Step 2: Power Up DKAdmin PC Step 3: (Optional) Make Installation Floppy Disks From Windows From DOS Only PC 10 Step 4: Install DKAdmin Windows PC from CD-ROM Windows PC from Floppy Disks DOS Only PC from CD-ROM DOS Only PC from Floppy Disks 12 Step 5: Run DKAdmin Program Start-up DKAdmin under Windows 98, 95 or Windows NT 4.0 Start-up DKAdmin in MS-DOS Run DKAdmin Set Windows DKAdmin Program Properties 14 Step 6: Connect to the Strata DK Telephone System Page 17 Installing DKBackup 3 Step 1: Check System Requirements 18 Step 2: Power Up DKBackup PC Step 3: (Optional) Make Installation Floppy Disks From Windows From DOS Only PC 20 Step 4: Install DKBackup Windows PC from CD-ROM Windows PC from Floppy Disks DOS Only PC from CD-ROM DOS only PC from Floppy Disks 22 Step 5: Run DKBackup Program Start-up DKBackup under Windows 3.11, 95, 98 or Windows NT 4.0 Start-up DKBackup in MS-DOS Run DKBackup Set Windows DKBackup Program Properties 24 Step 6: Connect to the Strata DK Telephone System Page 27 Using DKAdmin/DKBackup 4 Before You Start Logging On DKAdmin 28 Logging On Using DKAdmin/DKBackup Figure 4 DKAdmin Main Menu Options File Options DKBackup Keyboard Conventions 32 Using the Pull-Down Menus System Messages Error Messages On-Line Help 33 Logging Off Page 35 File Menu 5 Quick-start Procedures for Using DKAdmin For an Existing Customer 36 For a New Customer Maintain Customer File 37 Maintain Customer File 38 Notes Important! For proper operation, be sure you select the appropriate software release. To upgrade Release 3 to Release 3.10 processors, select Release 3. Select Customer 40 Dial DK 41 42 Hangup Connection Transfer DK Data About Exit Administration Menu (DKAdmin) 6 44 View Cabinet Diagram Check Processor Type System/Station Administration Page 46 Programming/Updating System 47 Printing Port/Station Information (F3) 48 System Speed Dial Number (F7) 49 System LCD Messages (F8) Station Port Attributes (Ctrl Enter) 50 mark)/disable (indicated by a blank) the attribute. 4. Press F10 to save the changed data to the customer database file. Note After saving the data, press F9 to update the Strata DK with the changes. The Page 52 53 54 55 56 Saving/Uploading Programmed Data (F9) Printout Examples PCB Placement Per Program 03 Assignments System Speed Dial System Messages 58 Intercom 202/Port 002 Attributes for BRIAN No: 202 Intercom 202/Port 002 Flexible Key Assignments for BRIAN No: 202 Intercom 202/Port 002 Speed Dial Numbers & Memos for BRIAN No: 202 60 61 Flexible Button Programming Section Telephone Flexible Button Assignments 62 63 Add-On Module Button Assignments 64 65 DSS Console Button Assignments 66 Attendant Console Flexible Button Assignments 67 68 Speed Dial Programming Section System Speed Dial Numbers 69 Station Speed Dial Numbers 70 ACD Administration ACD Programs Page 72 ACD Agent Programs 73 Program Administration Section 74 View All Programs (Download, Edit, Upload) 75 Program Administration Section 76 When using DKAdmin, Table 5 provides important informati on regarding specific programs: CAUTION! 77 Security Maintenance Section 78 Program Security (Default Levels) Page 80 * * * * * * * Security Maintenance Section (continued) 82 Security Maintenance Section (continued) 84 85 Directory Number Administration 86 87 88 89 DNIS Administration DNIS/DID/ANI Line Assignments 90 DNIS Number/Name/Ringing/VM-ID Assignments 91 DNIS Network Table Assignments 92 DNIS Tenant Lock Assignments Distributed Hunt Group Administration 93 Call Forward Assignments 94 E911/CAMA Trunk Programs (R4 Only) 95 96 97 ISDN Programs (R4 Only) 98 Backup/Restore Data View/Print Data Backup Menu (DKBackup) 7 * 29, 39, 59, and * 100 Check Processor Type Backup Data Page 102 Restore Data Page Restore Data 104 Important! These messages display 6. Press Enter and the following screen displays: Processor Conversion Page 106 Upgrade Upgrading a Customers Processor Strata DK Processor PCB Upgrade 108 * 09). All [DNs] not programmed on the original processor in Programs 04, *04, * Page 110 14. Press Enter and the following screen displays: (9600 bps) TTY port to complete the upgrade process faster. 112 *04 and *09) in order to arrange the data and prevent numbering conflicts. The DK Page * 114 115 View/Print Data Page Options Menu 8 System Installation Company General Information 118 Screen Type/Color Installation 119 Printer Type Selection 120 System Miscellaneous Variables 121 User Password Level Setup 122 System Installation 124 Communications Setup 125 System Utilities ReIndex Files Page Connecting to Strata DK A Hardware Requirements System Connection Configurations 128 PIOU/PIOUS/RSSU/RSIU Setup 129 Calling Strata DK Using the Dialer Direct Connection to Strata DK 130 Direct Connection to Strata DK Figure 16 DKAdmin/DKBackup PC Directly Connected to Strata DK50 ft. Maximum Important! DK Dialer Setup is not required for direct connection. Connection is always established; select customer and proceed with Administration or Backup. Customer Strata DK Connection to Strata DK Via Toshiba Data Interface Units DIU String: ATS2=43~~~ATDDYYY (YYY is the intercom or directory number of the PDIU-DS connected to the TTY port) Note ~~~ must be entered to send the carriage return signal following ATS2=43. Modem String: (nothing) After Connect String: (nothing) Remote Modem Connection to External Modem/TTY Port Voice Call Transferred to Modem Connection Voice Call Transferred to Modem Connection (Strata DK IMDU, RMDS, or External Modem) (See Communication Setup in Chapter 8 Options Menu.) Use default values for direct modem init. If using a fax/modem, you may have to include &Q6 or &K0 into the modem initialization string to turn off data compression. Direct modem initialization should be: Default. 134 Remote Modem Connection to Modem Pool Remote Modem Connection to Modem Pool DIU initialization string: use default values. Use default values for dire ct modem init. If Direct modem init should be: default DIU string: (nothing) Modem string: ATDTXXXXXX. (XXXXXX is the external modem CO line number) 136 PC DIU/DIU Modem Pool Connection to Strata DK Modem PC DIU/DIU Modem Pool Connection to Strata DK Modem Voice Call First, then Modem to Modem Connection Customer Strata DK Remote Strata DK See Figure A-8 for PDIU-DS/ Modem Pool Configuration Program 21 Assignment 138 PC DIU/DIU Modem Pool Connection to Strata DK Modem PC DIU/DIU Modem Pool Connection to Strata DK Modem DIU to DIU Connection, then Modem to Modem Connection (where XXX is the intercom or directory number of the PDIU-DS modem pool) Customer Strata DKRemote Strata DK See Figure A-8 for PDIU-DS / Modem Pool Configuration 140 PDIU-DS Modem Pool Installation 142 External Maintenance Modem Installation Page 144 145 DK424 RCTUE/F Upgrade Using DKAdmin B Upgrading to RCTUE/F Off-site Upgrade 146 On-Site Upgrade Important Things to Do After Upgrading to an RCTUE/F Processor Page Upgrading Strata DK Systems to DK424 Release 4.0 C 150 DK424 Release 4.0 Upgrade Procedure Upgrading Strata DK Systems to DK424 Release 4.0 Upgrading Strata DK Systems to DK424 Release 4.0 Upgrading Strata DK Systems to DK424 Release 4.0 Figure 26 RCTUA Printer Circuit RCTUA4 RAA4-8 RAA4-6 152 Software Version R4 = Upgrade Label Heartbeat LED RRCS Connectors Page 154 DK424 Release 4.0 Upgrade Programming Example Cabinet Station Port Counting Before/After Release 4.0 Upgrade System/Station Administration Screen Before/After Release 4.0 Upgrade DK424 Release 4.0 Upgrade Programming Ex ample 156 Figure 33 System/Station Administration Screen for RCTUE3/F3 Before Release 4 Upgrade Figure 34 System/Station Administration Screen for RCTUE3/F3 After Release 4 Upgrade System/Station Administration Program Changes Before/After Release 4.0 Upgrade 158 Page 160 Index A B C D E F H I K N O P Q R S T U V