Toshiba DK Admin ACD Agent Programs, To edit ACD agent programs, Auto Answer and No Auto Answer

ACD Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

5. Follow Step 2 ~ Step 4 of “To edit ACD programs” on Page 70.

ACD Agent Programs

➤To edit ACD agent programs

1.Highlight the ACD Agent Programs option and press Enter. The ACD Agent Programs screen displays (shown right). This screen enables you to edit ACD Agent programs.

2.Highlight the ACD Group Number field for the ACD Agent

you wish to change. Type the new two-digit Group number (01 ~ 08) and press Enter.

3.Highlight the ACD Agent ID Code field and enter a four-digit ACD Agent ID Code Number (0000 ~ 9999). If you type less than four digits, the program zero fills the field. Press Enter.

4.Highlight the ACD Agent Name field. Type the Agent’s name (up to eight characters) and press Enter.

5.Highlight the Auto Answer Assignment. Use the spacebar or +/- keys to toggle between

Auto Answer and No Auto Answer.

6.Press F9 to save the entries and upload the data to the DK, or F10 to save the speed dial assignments and return to the ACD Programs screen.

Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to this data (see Appendix A – Connecting to Strata DK for procedures on connecting the DKAdmin PC to a Strata DK).

7.Press Esc to close the ACD Programs screen and return to the DK Program File Selection screen.

72 DKAdmin/DKBackup