ACD Administration, ACD Programs | Toshiba DK Admin, DK Backup

ACD Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

CAUTION! The DKAdmin PC must be connected to the Strata DK to upload any changes to this data (see Appendix A – Connecting to Strata DK for procedures on connecting the DKAdmin PC to a Strata DK).

6.Press Esc to close the System & Station Speed Dial Administration screen and return to the Main Menu.

ACD Administration

The ACD Administration Section option in the Administration Menu enables you to maintain your ACD and ACD Agent programs.

➤To access ACD administration

➤Type a. The DK Program File Selection screen displays (shown right).

ACD Programs

➤To edit ACD programs

1.Press Enter; the ACD Programs screen displays (shown right). This screen enables you to edit ACD programs (you can edit any program with a check mark next to it).

70	DKAdmin/DKBackup

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Toshiba DK Admin, DK Backup manual ACD Administration, ACD Programs, To access ACD administration, To edit ACD programs

Contents

DK Admin/DK Backup Release User Guide 726+,%$ Publication Information Contents Using DKAdmin/DKBackup Backup Menu DKBackup Iii Appendix B DK424 RCTUE/F Upgrade Using DKAdmin Introduction Organization Viii ConventionsScreen Variations How To Use This Manual Related Documentation How To Use This Manual Grand Tour Capabilities DKAdmin DKBackup Basic Operations Main Menu DKAdmin DKBackup File Menu Main Menu DKAdmin DKBackup Screen Conventions Screen Conventions Screen Conventions Installing DKAdmin Check System Requirements Power Up DKAdmin PC DKAdmin Hardware Connections Optional Make Installation Floppy Disks From WindowsFrom DOS Only PC Type copy *.* a or B and press Enter Windows PC from Floppy Disks Install DKAdminWindows PC from CD-ROM DOS Only PC from CD-ROM DOS Only PC from Floppy Disks Run DKAdmin Program Start-up DKAdmin under Windows 98, 95 or Windows NTStart-up DKAdmin in MS-DOS Run DKAdmin Set Windows DKAdmin Program Properties Cmd line C\280ADMIN\DKADMIN.BAT Working C\280ADMIN Fast ROM emulation Dynamic memory allocation Display toolbar Restore settings on startupUsage Full-screen Connect to the Strata DK Telephone System Connect to the Strata DK Telephone System Installing DKBackup Power Up DKBackup PC DKBackup Hardware Connections Optional Make Installation Floppy Disks Install DKBackup Enter Run DKBackup Program Start-up DKBackup under Windows 3.11, 95, 98 or Windows NTStart-up DKBackup in MS-DOS Run DKBackup Set Windows DKBackup Program Properties Cmd line C\280BCKUP\DKBCKUP.BAT Working C\280BCKUP Usage Full-screen Connect to the Strata DK Telephone System Connect to the Strata DK Telephone System Using DKAdmin/DKBackup DKAdminTo log on to DKAdmin Before You Start Logging On DKAdmin Main Menu Options DKBackup To log on to DKBackup Up/Page Down Keyboard ConventionsEsc Using the Pull-Down Menus Error MessagesSystem Messages On-Line Help To exit the DKAdmin/DKBackup system Logging Off Logging Off For an Existing Customer Quick-start Procedures for Using DKAdminFile Menu To quickly use DKAdmin with a new installation of Strata DK To access the Maintain Customer File optionMaintain Customer File For a New Customer Message Record exists Wmau Settings Select CustomerTo modify a customer record To delete a customer record Dial DK To access the option To dial a Strata DK to upload/download data Hangup Connection Transfer DK DataAbout Exit Administration Menu DKAdmin View Cabinet Diagram System/Station AdministrationTo view cabinet diagram Check Processor Type System/Station Administration To program or update the entire system or an individual port Programming/Updating System To print port and station information Reset To Default Values. Go Ahead?Printing Port/Station Information F3 System Speed Dial Number F7 To set or change available system speed dial numbers To program or update individual station port attributes System LCD Messages F8Station Port Attributes Ctrl Enter To set or change available system LCD messages See Appendix a Connecting to Strata DK HS-OCA Directory Copy PRG38/PRG39-Flexible Key Assignments Also? To copy a range of attributesPorts 000 to To view or change flexible button assignments To copy selected keys to selected ports To view CO line assignments To assign speed dial assignments To upload programmed data Saving/Uploading Programmed Data F9To assign system messages Customer Name PCB Placement Per Program 03 Assignments Printout Examples Did Intercom 202/Port 002 Attributes for Brian No Intercom 202/Port 002 Personal Messages for Brian No To access flexible button assignments Flexible Button Programming SectionTelephone Flexible Button Assignments To change an assigned button DN Does Not Exist. Please Refer to Program *04 Add-On Module Button Assignments No Ports Have Add-on Modules. Do You Want To Add a Port?To make assignments to another port Port does not have add-on module. Add? To copy the features from one port to another To change an assigned featureCurrent template copied from port To clear the port To assign more than one speed dial number To reset all keys and return them to their default settingsDSS Console Button Assignments Attendant Console Flexible Button Assignments To make assignments to another console or console group To make assignments to another attendant console Are you sure you want to reset flexible keys?To edit your attendant console flexible button assignments To access speed dial assignments Speed Dial Programming SectionSystem Speed Dial Numbers To edit system speed dial number assignments Station Speed Dial Numbers To edit station speed dial number assignments ACD Administration To access ACD administrationACD Programs To edit ACD programs To view notes on a program To use the Strata DK’s program files to edit Auto Answer and No Auto Answer ACD Agent ProgramsTo edit ACD agent programs Program Administration Section To access a Strata DK program To pull the program data from the DK View All Programs Download, Edit, UploadReturn to the originally selected program screen To print programs To edit a programThis operation will modify DN numbers. Go ahead? Prgall Security Maintenance Section To limit the Strata DK programs a user may edit Program Security Default Levels Strata DK Program Security Security Level Program Title Strata DK Program Security Strata DK Program Security Auto Attendant Prompt/Station Assignments Automatic Preference LCR Schedule Assignments for LCR Plans CO/Line/Station Ringing Assignments DAY 2 12-Second Delay Directory Number Administration Ahead? To set or change detailed information for the PDNs/PhDNs To specify your ringing options To set/change CO Line flexible key assignments To set/change your DNIS/DID/ANI line assignments Dnis AdministrationDNIS/DID/ANI Line Assignments To set/change the Dnis address reference numbers Dnis Number/Name/Ringing/VM-ID AssignmentsField Selection All ports will be reset to default values. Go ahead? Dnis Network Table Assignments Distributed Hunt Group Administration To set/change passwords for station port numbersDnis Tenant Lock Assignments Upload modified programs to DK now? Call Forward Assignments To set/change the call forward assignments E911/CAMA Trunk Programs R4 Only To edit E911/CAMA trunk programs Follow ~ of To edit E911/CAMA trunk programs above To edit Isdn programs To access Isdn ProgramsIsdn Programs R4 Only Backup/Restore Data View/Print Data Backup Menu DKBackup Backup Data 100To check processor type Prior to backing up 101 DK System Program File Restore Data To restore upload a customer’s database102 Prior to restoring data 103 104 Important! These messages display 105 Baud Rate Selection 106 You will send data to the DK. Are you sure? Upgrade Strata DK Processor PCB UpgradeUpgrading a Customer’s Processor 107 To upgrade the processor 108 109 110 111 Pull Program 03 from DK to Update Customer Database? 112 113 114 115 Please selectTo view and print a customer program To print a customer program 116 System Installation Options MenuCompany General Information 117 Screen Type/Color Installation Screen ModeReset Colors Color/Monochrome To change the color of an item Printer Type Selection119 System Miscellaneous Variables 120 User Password Level Setup 121 To add users and assign passwords 122 Password Level Menu Access File Menu Password Access Level 123 Communications Setup To change user or password information for an existing userTo delete a user from the DKAdmin/DKBackup system 124 To display the communication settings System UtilitiesReIndex Files 125 126 Hardware Requirements Connecting to Strata DKSystem Connection Configurations 128 PIOU/PIOUS/RSSU/RSIU SetupTo check the DKAdmin/DKBackup communications setup Calling Strata DK Using the Dialer To call Strata DK using the dialer Direct Connection to Strata DK 130 Customer Dialer Setup Connection to Strata DK Via Toshiba Data Interface UnitsTo Make Connection DIU String ATS2=43~~~ATDDYYY 132 Communication SetupRemote Modem Connection to External Modem/TTY Port 133 134 Modem pool configuration Remote Modem Connection to Modem Pool 136 PC DIU/DIU Modem Pool Connection to Strata DK Modem Voice Call First, then Modem to Modem Connection 138 DIU to DIU Connection, then Modem to Modem Connection DIU string ATS2=43~~~ATDDXXX 140 PDIU-DS Modem Pool Installation 141 ATS0=1 S2=43 E0 Q0 &C1 &D2 V1 &W0 &Y0 CR See Note 1 above External Maintenance Modem Installation142 143 144 DK424 RCTUE/F Upgrade Using DKAdmin Off-site UpgradeUpgrading to RCTUE/F 145 146 On-Site UpgradeTo do an on-site upgrade 147 148 Upgrading Strata DK Systems to DK424 Release 149 DK424 Release 4.0 Upgrade Procedure 150 Upgrading Strata DK Systems to DK424 Release 151 152 Label 153 ROM Removal DK424 Release 4.0 Upgrade Programming Example 154 Before the Upgrade After the Upgrade 155 System/Station Administration 156 Program Changes Before/After Release 4.0 Upgrade 157 158 Programs *04, 05 159 160 Program *33 Index 161 162 163 164 165 42-1,160 42-2,16010-1,158 10-2,158 10-3,158 10-4,158 33, 159 38/39 71-0,108 TTY port, 105, 108, 129, 132, 141 166Page Item Number 4 0 1 6 1 5 Part Number D K a U G a D B K P V C