iii
Contents
Speed Dial Programming Section.........................................................................................................68
System Speed Dial Numbers..........................................................................................................68
Station Speed Dial Numbers...........................................................................................................69
ACD Administration.............................................................................................................................70
ACD Programs...............................................................................................................................70
ACD Agent Programs.....................................................................................................................72
Program Administration Section...........................................................................................................73
View All Programs (Download, Edit, Upload)..............................................................................74
Security Maintenance Section..............................................................................................................77
Program Security (Default Levels).................................................................................................78
Directory Number Administration........................................................................................................85
DNIS Administration............................................................................................................................89
DNIS/DID/ANI Line Assignments................................................................................................ 89
DNIS Number/Name/Ringing/VM-ID Assignments..................................................................... 90
DNIS Network Table Assignments................................................................................................91
DNIS Tenant Lock Assignments....................................................................................................92
Distributed Hunt Group Administration...............................................................................................92
Call Forward Assignments....................................................................................................................93
E911/CAMA Trunk Programs (R4 Only).............................................................................................94
ISDN Programs (R4 Only)....................................................................................................................97
Backup/Restore Data.............................................................................................................................98
View/Print Data.....................................................................................................................................98
Chapter 7 – Backup Menu (DKBackup)
Check Processor Type.........................................................................................................................100
Backup Data........................................................................................................................................100
Restore Data........................................................................................................................................102
Upgrade...............................................................................................................................................107
Upgrading a Customer’s Processor..............................................................................................107
Strata DK Processor PCB Upgrade..............................................................................................107
View/Print Data...................................................................................................................................115
Chapter 8 – Options Menu
System Installation..............................................................................................................................117
Company General Information.....................................................................................................117
Screen Type/Color Installation.....................................................................................................118
Printer Type Selection..................................................................................................................119
System Miscellaneous Variables..................................................................................................120
User Password Level Setup..........................................................................................................121
Communications Setup.................................................................................................................124
System Utilities...................................................................................................................................125
ReIndex Files................................................................................................................................125
Appendix A – Connecting to Strata DK
Hardware Requirements......................................................................................................................127
System Connection Configurations..................................................................................................... 127
PIOU/PIOUS/RSSU/RSIU Setup.......................................................................................................128
Calling Strata DK Using the Dialer....................................................................................................129