13-4CHAPTER 13: TROUBLESHOOTING

Symptom

Possible Causes

Corrective Action

 

 

 

 

The workstation does

If the workstation is supposed to

 

not have an IP

learn its address from the

 

address.

OfficeConnect Remote 840, check

 

 

that the unit is set up in DHCP

 

 

Smart Mode. If not, set to DHCP

 

 

Smart Mode and reset.

 

 

If the workstation was booted

 

 

before the OfficeConnect Remote

 

 

840, reboot the workstation now. If

 

 

the workstation is supposed to have

 

 

a specified address, configure the

 

 

workstation and run IP Wizard

 

 

again.

Your Web browser

There is a LAN

See “LAN Connection Problems”.

does not find the

connection problem.

 

OfficeConnect Remote

 

 

840 using its LAN IP

 

 

address.

 

 

The OfficeConnect Remote 840 and the workstation are attached to the same LAN, but not assigned IP addresses from the same subnetwork.

The OfficeConnect Remote 840 address was entered incorrectly when the IP Wizard was used.

Either:

1Set up a workstation to be on the same IP subnet as the OfficeConnect Remote 840. Then connect and use the OfficeConnect Remote 840 Manager.

2Use CLI to add an IP network over the Ethernet interface using an IP address from the same subnet as the workstation. Then connect and use the OfficeConnect Remote 840 Manager.

3Use the factory reset button on the back of the 840 to delete the configuration. For an unconfigured unit, use the IP Wizard to reassign a new IP address. For a unit using DHCP Smart Mode, connect using the IP Address 192.168.200.254.

Use the factory reset button on the back of the 840 to delete the configuration. for an unconfigured unit, use the IP Wizard to reassign a new IP address. For a unit using DHCP Smart Mode, connect using the IP Address 192.168.200.254.

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3Com 3C840 manual Specified address, configure