Appendix F. Technical Support | 3Com 6416SW guide

Appendix F. Technical

Support

3Com provides easy access to technical support information through a variety of services. This appendix describes the following services:

Online Technical Support

Support from Your Network Supplier

Support from 3Com

Returning Products for Repair

Accessing the 3Com MIB

3Com Technical Publications

F-1

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3Com 6416SW manual Appendix F. Technical Support

Contents

Document Number Printed March Model Number 6416SW VDE Class B Compliance Canadian Emission Requirements Iii Vcci Class 1 Compliance UK General Approval Statement Fiber Cable ClassificationDisclaimer Copyright StatementPage Page Contents Entering MIB ARP Ping LECIBM Codes Mail Technical UploadPage Figures Page Tables TablesPage Guide How to Use This Guide AIX Network Appendix E, ONcore ATM Address Formats Prerequisite Knowledge Backpressure TextConvention Bold 3Com Documents Related Documents Reference Documents Support Warranty InformationSoftware Subscription Service CSO Support3Com Technical Publications Page ATM Subsystem ONcore ATM ATM Backplane Wiring Star Topology in ATM Backplane 17-slot model Reference Guide Workgroup Switch Module Type Connection ModeType Virtual Connection NNI UNITRS SDUPage Ilmi ATM Subsystem Traffic Management Show ATM Subsystem Chassis ManagementDMM ONcore Switching Hub/CELLplex Switch/ControlRole Reference Guidefor details Benefits Using Max LAN Emulation Client LECPage Start Installation Unpacking the Module 6416SW 3Com ONcore Hub Installation Guide17-00362 ONcore Module Ejectors Subsystem Save Attaching a Terminal to 6416SW 4000 Verifying Normal 6416SW Front Panel Front Panel of 6416SW Module Color State Meaning of the LEDsOFF Stby Maint LED Name Color State Reset Pin Switching Hub/CELLplex 4000 ATM Command Reference GuideConsole Port Pin Number RS-232 Auxiliary Port ATM Addressing Components of an ATM Campus Network ATM Campus Network Network Components ATM Cluster ONcore ATM Switch/Control Module Installation Users GuideSSI ATM User DevicePage UNI Network Interfaces 6416SW ATM Logical Links Used to Connect ATM Clusters Connections Single StaticRoutes Between Subnetworks SET Logicallink Example Configuring a Connection Between User DevicesPage Reference Guidefor SET PVCPage Overview Normal Ascii mode Slip Slip mode Command Reference Guide Entering 6416SW CommandsCommand Reference Guide. For Before You Start Keyboard Functions Following response is displayed Getting Help Command Completion Mode Setting Baud Slip ModeConfiguration Returning to Normal Mode Slip Support Using TCP/IP for AIX versionUsing TCP/IP V2.1.2 for IBM DOS V7 no Tftp support Port Using TCP/IP V2.0 for OS/2 V3 WarpV4.0 V4.1 For Via SwitchClassical IP LAN Emulation Logon Procedure Terminal Switch/Control Module Installation Users Guide Saving Reconfigured Configuration Console Settings Settings You use a modem to connect Configuring ATM Switch/Control Module Configuration Summary You Want external LAN Emulation Configuration Server Priority Configurationserver SET Device DefaultgatewaySET Device Ipaddress SET Device Arpserver Administrator Password Setting 6416SW Passwords ONcoreATM save device User Passwords Setting Internal Clock 6416SW Switch Name Suggestion ServiceConsole Prompt SET Terminal Timeout Console Timeout Address 6416SW Connecting ATM media Modules Disabling PortsPort Reference ONcore Switching You want to Parameters Carry OutWorkstation 802.3 IP only LES LAN Emulation Client LE only After theeth Parameter, the other parameters ARP Server IP only Default Gateway IP & LE Alerts VCI Ilmi MIB Atmaddress WKA Tftp Saving Configuration Settings and Logging Off Settings for the Device or Terminal These Values Cancel Them Using Revert command before You can log off Revert Working With Configuration Settings Atmesi Displaying Configuration Settings Enter Page Modifying Configuration Settings ATM IX OK Subsystem Network Switch Management Campus Environment Managed Are WithFiles Security Control Settings. ONcoreSee theSwitching Hub/CELLplexCommand Reference Guidefor more WAN OperationsSLIP/TFTP Upgrading 6416SW Microcode Inband Operations Uploading Dumps ATM ModulesDump TRS Upload Upload Inband Uploading TracesLog Maintain Out-of-band OperationsPage LED Chapter Troubleshooting Active LED Phase Prerequisites Troubleshooting Steps to Take Diagnosing Problems from the ATM Media LEDs Check that Power Slot Has Not Been Disabled. Issue Hub AfterStays Lit For Active LED is not lit Steps to Take Error LED lit red to indicate a severe error Steps to Take LED is lit CommandIs lit Stays Due to An ATM module is not in service Steps to TakeModule Set to Problems Diagnosing Problems Concerning the 6416SW Console Not work YouEnter First Bar Rest Settings Are Not PasswordNot Last Modules With Status Unknown Ports Status No Activity Status Error Status Not In Service UNI port DescONcoribedSwitchingtheHub/CELLplex Status Not in Service SSI Port Steps to Take ATM Attached to ATM Switch/Control Module Installation and Users Guide Sure That Hub belongs Same Command Specify Port command to make sure that 992 3000 Cause Code ONcore Cannot Ping the ARP Servers and Vice-versaNot Activity Code Steps Take ClientPing ARP Okay Cannot Ping another Vice-versa ARP Client Cannot Ping the ARP Server Each Over Cannot InitializeCause 18/102 Cause Codes 16/31 Status Switching Hub/CELLplexFailed LES/BUS Station Steps Take Administrative Problems Netview/SNMP/Telnet File already exists/file-already exits Your ONcore hub MessageFile too big/file-too-big File MessageFlash memory failure/hardware-error Environment Problems Bridges TalkStations From the LES valid After Minutes,Only for IBM proprietary LAN emulation Valid only for Emulation At workstation reboot the ATM adapter initialization failedValid Two No Traffic in a Client Environment StepsStation located Proprietary Have No problems Other ProblemsFail Frames are lost Clients SDH Redirecting Received Cells Transmit Side Now From ATM Connection Problems Command to make Sure that Logical link settings Show Device No Connection Between Two ATM Subnetworks Steps to Take Trap UsingField Contents Contacting Troubleshooting Phase 1 and Phase 2 ProblemsYour Show DEVICE, Show HUB Hub/CELLplex 4000 ATM Command Reference GuideHUB ALL Show Staticroute HUB ShowPage General Specifications Environmental Specifications Electrical Specifications Appendix B. RS-232 Cable Modem Requirements RS-232 Cable Requirements RS-232 ConnectorSignal Name Description Not Used Pin/9-Pin CableCD1 RD2 DTR GND DSR RTS CTS CTS RTS DSR Pin/25-Pin CableRTS CTS DTR DSR GND Interposer Null-Modem Interposer Modem Cable Modem Attachment Modem Requirements Modem ConfigurationModem must be 100% Hayes-compatible Hangup Figure B-6. Example IBM 7855-10 Modem Configuration Appendix C. Error Information Codes Error Code Error Codes for Clear CausesVersion Decimal Hex Cause Decimal Hex Networks Table C-2 Maintenance Codes Meaning ErrorCodes Isnot Appendix D. Configuring AIX for Download Upload OperationsPage Ccitt Appendix E. ONcore ATM Address FormatsPage AFI Network Prefix Area ICD/DFI/AA End System Part Page Appendix F. Technical Support World Wide Web Site Online Technical SupportMail Technical Support Support from Your Network Supplier ISD Support from 3ComCountry Fax Returning Products for RepairRMA 3Com Technical Publications Accessing the 3Com MIB and atswitch.mib IndexX-1 Numerics IndexX-2 SET Terminal Timeout IndexX-3 NNI IndexX-4 Ports IndexX-5 Snmp IndexX-6 UNI IndexX-7