Contacting | Your | 3Com | Service | Representative |
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To | get technical | help | to solve installation and operation | problems | with | the ATM |
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subsystem | in | a ONcore | hub, | call | your | local | 3Com Customer | Support center. |
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Depending | on | the | phase | in | which | the | problem | occurs, an | 3Com | service | engineer | will | |||
ask | you | to | write | down | all | or | parts | of the | information | listed | in | the | following | sections. | |
Troubleshooting Phase 1 and Phase 2 Problems
To troubleshoot Phase 1 and Phase 2 problems, an 3Com service engineer needs the following information:
Types | and | slot | numbers | of | all modules | installed | in the hub, displayed by entering | |
the SHOW MODULE ALL VERBOSE | command | (if | possible). | |||||
ONcore | hub | information | configured | using Distributed Management Module (DMM) | ||||
commands | and displayed | by | entering the SHOW DEVICE, SHOW HUB, SHOW | |||||
MODULE | ALL, | and | SHOW MODULE | VERBOSE | commands (if | possible). | ||
ONcore hub information configured using 6416SW commands and displayed by entering the SHOW DEVICE, SHOW HUB (if DMM module not installed), SHOW MODULE ALL, SHOW MODULE VERBOSE, and SHOW PORT ALL commands (if
possible).
Type and characteristics of each ATM device attached to the hub.
ON/OFF condition and color of the LEDs on each module installed in the hub.
Last 6416SW commands entered from the local console
Error | log | information uploaded | to | the | host | by | entering the | UPLOAD | command. In | ||
order | to | upload | the error | log, | you | must | use | a TFTP | file | server | in IP over ATM or |
LAN emulation mode. | See theONcore | Switching Hub/CELLplex 4000 | ATM |
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Command | Reference | Guidefor more | information. |
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