Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700 Troubleshooting Discovery and Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701 Troubleshooting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702 Unable to discover Emulex host bus adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703 CIMOM Service Not Starting After Trying to Discover Sybase or SQL Server Applications . . . 703 Configuring E-mail Notification for Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . 703 Increasing the Time-out Period and Number of Retries for Switches in Progress . . . . . . . . . . . 704 “Connection to the Database Server Failed” Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706 An Element is Not Listed on the Discovery Data Collection Page . . . . . . . . . . . . . . . . . . . . . 706 DCOM Unable to Communicate with Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706 Duplicate Listings/Logs for Brocade Switches in Same Fabric . . . . . . . . . . . . . . . . . . . . . . . 707 Duplicate listings: Targets tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707 Duplicate Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707 Duplicate entries for the same element on the Discovery Data Collection page . . . . . . . . . . . 707 Element Logs Authentication Errors During Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708 EMC Device Masking Database Does Not Appear in Topology (AIX Only). . . . . . . . . . . . . . 708 Management Server Does Not Discover Another Management Server's Database . . . . . . . . . 708 Microsoft Exchange Drive Shown as a Local Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708 Unable to Discover Microsoft Exchange Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708 Nonexistent Oracle Instance Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708 Requirements for Discovering Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708 Do Not Run Overlapping Discovery Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

"This storage system uses unsupported firmware.

ManagementClassName: class_name" Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709 Troubleshooting Topology Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709 About the Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710 Undiscovered Hosts Display as Storage Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712 Solaris Machines Appear to Have Extra QLogic HBAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713 No Stitching for Brocade Switches with Firmware 3.2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 713 Link Between a Brocade Switch and a Host Disappears from the Topology . . . . . . . . . . . . . . 713 Incorrect Topology Sometimes Displayed for CNT Switches . . . . . . . . . . . . . . . . . . . . . . . . 713 Unable to See Path Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713 Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration . . . . . . . . 713 A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly . . . . . . . . . . 714

Sun 6920 Storage Systems: “ReplicatorSQLException: Database create error”

During Discovery Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714 Mirrored Volumes Cannot Be Provisioned on Sun 6920 Storage Systems . . . . . . . . . . . . . . . 714 Unable to Monitor McDATA Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714 Unable to Detect a Host Bus Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714 Navigation Tab Displays Removed Drives as Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 715 Unable to Obtain Information from a CLARiiON Storage System . . . . . . . . . . . . . . . . . . . . . 715 Discovery Fails Too Slowly for a Nonexistent IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 715 “CIM_ERR_FAILED” Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

Re-establishing Communication with EFCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716 CIM_ERR_FAILED When Trying to Activate a Zone Set Using McDATA SWAPI . . . . . . . . . . . 717 Communicating with HiCommand Device Manager Over SSL . . . . . . . . . . . . . . . . . . . . . . . 718 Unable to Discover a UNIX Host Because of DNS or Routing Issues . . . . . . . . . . . . . . . . . . . 718

xxii