20 Troubleshooting

HP Storage Essentials Standard Edition supports a subset of the devices supported by Enterprise Edition. See the HP Storage Essentials Standard Edition Support Matrix for a list of supported devices. The support matrix is accessible from the Documentation Center (Help > Documentation Center in Storage Essentials).

This chapter contains the following topics:

•Troubleshooting Installation/Upgrade, page 685

•Configuring the Java Console, page 691

•java.lang.SecurityException: Failed to validate one time key, page 691

•“Data is late or an error occurred” Message, page 691

•appstorm.<timestamp>.log Filled with Connection Exceptions, page 691

•Receiving HTTP ERROR: 503 When Accessing the Management Server, page 692

•Permanently Changing the Port a CIM Extension Uses (UNIX Only), page 694

•Configuring UNIX CIM Extensions to Run Behind Firewalls, page 694

•Volume Names from Ambiguous Automounts Are Not Displayed, page 698

•Installing the Software Security Certificate, page 699

•Troubleshooting Discovery and Discovery Data Collection, page 701

•Troubleshooting Topology Issues, page 709

•Troubleshooting the Java Plug-in, page 719

•Troubleshooting Provisioning, page 720

•Troubleshooting CLI Errors, page 721

•Troubleshooting Hardware, page 721

Troubleshooting Installation/Upgrade

This section provides help with troubleshooting installations and upgrades.

•If Your Installation or Upgrade Failed, Capture the Logs, page 686

•Checking Installation Log Files, page 687

•“The environment variable ‘perl5lib’ is set.” Message, page 687

•“SEVERE: OUI-10029...” Message, page 688

•Brocade API Switches Displaying Stale Data, page 688

•SIM Connector Fails to Install for Single–Server Configurations, page 688

•Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was Changed), page 689

•“Reverse Lookup Failed” Message (Windows only), page 688

•Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was Changed), page 689

HP Storage Essentials SRM 6.0 User Guide 685