•From the Database Admin Utility. See ”Checking the Database and Listener Status” on page 234.

Checking Database Status:

These steps should restart the database. If you receive an error message, contact technical support.

•On Windows:

• From the command line, enter the following commands:

Sqlplus /nolog

Sql>connect sys/change_on_install@appiq as sysdba

Sql> startup force;

•From the Database Admin Utility. See ”Checking the Database and Listener Status” on page 234.

•On UNIX systems:

•From the command line, first login as an Oracle user by entering su – oracle. Then, enter the following commands:

Sqlplus /nolog

Sql>connect sys/change_on_install@appiq as sysdba

Sql> startup force;

•From the Database Admin Utility. See ”Checking the Database and Listener Status” on page 234.

Generating a Support Database for Customer Support:

When contacting Customer Support, you may be asked to generate support database. See Generating a Support Database, page 244.

HP Storage Essentials SRM 6.0 User Guide 247