The status reports for Discovery Data Collection are sent as follows:

•gaedemail property is empty - The e-mail is sent to users whose roles have System Configuration selected.

•gaedemail property is populated - The e-mail is sent only to users whose e-mail is assigned to the gaedemail property.

3.If you want additional users to receive the status reports for Discovery Data Collection, do the following:

a. Select Options > Storage Essentials > Manage Product Health, and then click Advanced in the Disk Space tree.

b. Click Show Default Properties at the bottom of the page. c. Copy the gaedemail property.

d. Return to the Advanced page.

e. Paste the copied text into the Custom Properties box.

f. Assign the e-mail accounts you want to receive the report to the gaedemail property. For example, if you want user1@mycompany.com and user2@mycompany.com to receive these status reports, modify the gaedemail property in the Custom Properties box as follows:

gaedemail=user1@mycompany.com;user2@mycompany.com

NOTE: Make sure the hash (#) symbol is removed from the gaedmail property.

g.When you are done, click Save.

Increasing the Time-out Period and Number of Retries for Switches in Progress

If you are having difficulty obtaining information from switches with SNMP connections during Discovery Data Collection, you may need to increase the time-out period and the number of retries. By default, the management server gives a switch five seconds to respond to its requests for information during Discovery Data Collection. If the switch does not respond the first time, the management server tries again. If it does not receive a response from the switch a second time, the management server says it cannot contact the switch.

To change the time-out period and number of retries for switches, modify the properties as described in the following steps:

1.Access the management server.

2.Select Options > Storage Essentials > Manage Product Health, and then click Advanced in the Disk Space tree.

3.Click Show Default Properties at the bottom of the page.

4.Copy the commands specified in Table 159 on page 705.

5.Return to the Advanced page.

6.Paste the copied text into the Custom Properties box.

7.Make sure the property is not commented out by removing the hash (#) symbol in front of the property.

704 Troubleshooting