NOTE: If you see an error message when you enter this command, a previous certificate may not have been created. You can ignore the error message.

4.To create a new certificate containing the DNS name of the management server, enter the following at the command prompt:

perl generateAppIQKeyStore.pl

5.If the program is unable to detect a DNS name, enter the following at the command prompt:

perl generateAppIQKeyStore.pl create mycomputername

where mycomputername is the DNS name of the computer

6.To copy the new certificate to the management server, enter the following at the command prompt:

perl generateAppIQKeyStore.pl copy

The new certificate is copied to the correct location.

Troubleshooting Discovery and Discovery Data Collection

This section contains the following topics:

•Troubleshooting Mode, page 702

•Unable to discover Emulex host bus adapters, page 703

•CIMOM Service Not Starting After Trying to Discover Sybase or SQL Server Applications, page 703

•Configuring E-mail Notification for Discovery Data Collection, page 703

•Increasing the Time-out Period and Number of Retries for Switches in Progress, page 704

•“Connection to the Database Server Failed” Error, page 706

•An Element is Not Listed on the Discovery Data Collection Page, page 706

•DCOM Unable to Communicate with Computer, page 706

•Duplicate Listings/Logs for Brocade Switches in Same Fabric, page 707

•Element Logs Authentication Errors During Discovery, page 708

•EMC Device Masking Database Does Not Appear in Topology (AIX Only), page 708

•Management Server Does Not Discover Another Management Server's Database, page 708

•Microsoft Exchange Drive Shown as a Local Drive, page 708

•Unable to Discover Microsoft Exchange Servers, page 708

•Nonexistent Oracle Instance Is Displayed, page 708

•Requirements for Discovering Oracle, page 708

•”Do Not Run Overlapping Discovery Schedules” on page 709

•"This storage system uses unsupported firmware. ManagementClassName: class_name" Message, page 709

•Incorrect Topology Sometimes Displayed for CNT Switches, page 713

•Unable to See Path Information, page 713

•Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration, page 713

HP Storage Essentials SRM 6.0 User Guide 701