the loss of communication, perform Discovery Data Collection to obtain the latest information from the element.

2.If the ping to EFCM fails, there is a network problem that must be resolved. Once network connectivity is restored, click the Test button to verify the McDATA provider can communicate with EFCM, then do a Discovery Data Collection.

3.If the Test button results from the management server indicate that it still cannot communicate with EFCM, wait approximately three minutes for the lost SWAPI connection to time out, and then click the Test button again. If this works, do a Discovery Data Collection.

4.If the Test button results continue to indicate a lost connection after three minutes, perform the following steps to restore the connection. Note that these steps involve restarting services on the EFCM server. Any other applications using SWAPI to communicate with EFCM are affected by these actions.

a.Open the EFCM client. Make sure that the EFCM is still actively managing at least one switch. If there are no switches under management, you will not be able to connect to this EFCM.

b.On the EFCM server, stop and restart the Bridge Agent service. Repeat Steps 1 through 3. If the connection is still down, proceed to Step c.

c.On the EFCM server, stop and restart the EFCM services. On Windows, use the McDATA EFCM Manager options in the Start > Programs menu. Repeat Step 1 through 3. If the connection is still down, proceed to Step d.

d.Reboot the EFCM server. Repeat Step 1 through 3. If the connection is still down, proceed to Step e.

e.Stop and restart the service for the management server. Repeat Step 1 through 3. If the connection is still down, proceed to Step f.

f.Reboot the management server. Repeat Step 1 through 3. If the connection is still down, proceed to Step g.

g.If none of the above steps have restored the connection, see the support matrix for your edition to determine if the EFCM and switch versions are all supported. Contact technical support for further information.

CIM_ERR_FAILED When Trying to Activate a Zone Set Using McDATA SWAPI

When the user tries to activate a zone set using McDATA SWAPI, the operation may return CIM_ERR_FAILED with one of the following detailed messages:

Cannot activate zone set. SWAPI Handle is not valid for fabric

Cannot activate zone set. Active zone set information is out of date for fabric

There is no active SWAPI connection for fabric Fabric is not in the cache

These error messages indicate that the SWAPI connection to the EFCM managing the fabric is no longer valid, or the active zone information was changed on the fabric without using the management server. The management server does not activate a zone set under these conditions.

To fix this problem, use the Test button on the discovery screen to check the status of the SWAPI connection. If necessary, re-discover the EFCM to re-establish the SWAPI connection.

HP Storage Essentials SRM 6.0 User Guide 717