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Release 3 Version 8
manual
CentreVu Call Management System
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Release 3 Version 8
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Install
Administering the Switch
Connecting with a 10Base-T Hub
Basic Configuration Rules
Setting Up CMS on an HA Server
Overview HA Upgrade Procedure
Performing a Cmsadm Backup
Setting Authorizations
Authorization
Special Upgrade Considerations
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CentreVu
®
Call Management System
Release 3 Version 8
High Availability Connectivity, Upgrade and
Administration
585-215-105
Comcode 108678319 Issue 1
June 2000
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Contents
CentreVu Call Management System
Comments
Table of Contents
Page
Page
Page
Overview
Introduction
Supported CMS Platform Combinations
Supported Definity Switches
Required and Optional Software
General Roles and Responsibilities
Special Upgrade Considerations
Chapter Task Technician
Software Customer
Customer-Specific Roles and Responsibilities
Technician Support for U.S. and Canada
CentreVu CMS Helplines
No switch-over
Server Switch-Over Options
Customized software switch-over
Basic Configuration Rules
Manual server switch-overs
Connecting Blocks Planning for LAN Switch Links
Overview
Overview
Connecting to the Definity Switch
Connectivity Options
Ethernet Ports on a CMS Computer
Connecting with a 10Base-T Hub
RJ45 UTP Category 5 modular cord
Quantity Description Comcode
Cabling Diagram LAN via 10Base-T Hub
Upgrading CMS to the High Availability Option
HA Upgrade Scenarios
HA Upgrade Scenarios
Overview HA Upgrade Procedure
HA Upgrade Scenarios
HA Upgrade Scenarios
Verifying the Tape Drive on an Enterprise 3000 Server
Tape Verification Procedure
Prerequisites
Performing a Cmsadm Backup
Backup Filesystem Pkginstall
Xxxxxxx blocks
Performing a Cmsadm Backup
Performing a Full Maintenance Backup
Performing a Maintenance Backup Administration Data Only
System responds
Overview Prerequisites
Setting Up CMS on an HA Server
Overview
Setting Authorizations
Program responds
Procedure
Purchased version is R3V8. Is this correct? y/n
Authorize use of external application feature? y/n Default n
Purchased Non-EAS
Switch Agent Number of Split or Skill Members
Capabilities/capacities authorized date/time
Overview Procedure
Setting Up Data Storage Parameters
Setting Up CMS on an HA Server
Setting Up CMS on an HA Server
Prerequisites
Setting Up a LAN for Switch Connections
Editing
Procedures
File
Setup Methods
Setting Up the CMS Application
Overview Prerequisites
Overview
Procedure
If system setup has already been done, the program responds
Enter 4 to select Setup option
Press enter to accept the default. The program responds
Is Vectoring enabled on the switch? y/n
Enter the local port assigned to switch
Enter 2 to select TCP/IP Program responds
Enter the number of shifts. The program responds
Number of trunk groups
Enter the number of vectors. The program responds
Tail /cms/install/logdir/admin.log
Editing the File
Setting Up CMS Using a Unix Flat File
Cms3
192.168.2.2
0800AM
# Definity-G3V5/Definity-R6/R7/Definity-R8
Flat File
Enter 2 to select the flat file option. The program responds
Tail -f /cms/install/logdir/admin.log
Installing Forecasting Package
Installing Feature Packages
Overview Prerequisites Procedure
Authorizations on
Select the pkginstall option. The program responds
Forecasting package installed date/time
Installing External Call History Package
R3V
Backup Filesystem backup Pkginstall
Printers, and Modems 585-215-874. The program responds
Number of call segments to buffer for ACD xxxxx
Package on
Hardware Platform Port a Port B
Setting Up the Remote Console
Redirecting the Remote Console Port to the Modem
Redirect the console back to the local console by entering
Setting Up the NTS
Setting Up the Alarm Originator
Configuring
Eeprom configuration information Flash self-boot image
Enter 1 to erase EEPROM. The program responds
Enter N. The program returns to the monitor prompt
For the 64- port NTS, the boot file name is
Migrating CMS System Administration Data to the New Server
Creating an Alternate Boot Device for Mirrored Systems
Migrating CMS System Administration Data to the New Server
Checking the Archive Interval
Performing an Incremental Maintenance Backup
Administering the Switch
Upgrade the Original CMS Server
Migrating CMS Historical Data to the New HA Server
Migrate Administration Data
Migrating Administration Data Back Onto the Original Server
Migrating Administration Data Back Onto the Original Server
Performing a New Full Maintenance Backup and Restore
These error messages can be ignored
Performing Cmsadm Backups on the HA Servers
Multiple ACDs Switches on HA Systems
Setting Up Version and Release Values
Definity Switch Administration
Overview Determining Switch/CMS Compatibility
Administration
Adjunct CMS
Field Definition
Setting the Switch Version
Call Center Optional Features
Setting the Call Center Release
Call Center System Parameters Agent and Call Selection
Setting Adjunct CMS Release
Setting Up the Link on the CMS Computer
Administering the Definity Switch
Overview Administering LAN Connection
Form Purpose
Adding a Second Packet Interface
Administering the Definity Switch
Node Names
Adding Node Names and IP Addresses
Procedure. See CentreVu CMS Software
Adding a C-LAN IP Interface
LAN
Adding an Ethernet Data Module
Processor Channel Assignment
Adding Processor Interface Channels
From a gateway for example, a router to a network
Adding IP Routing
Administering the Switch for CMS High Availability Systems
Administering the Switch for CMS High Availability Systems
Index
Index
IN-2
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