Lucent Technologies Release 3 Version 8 manual Setting the Call Center Release

Administering the Switch for CMS High Availability Systems		CentreVu CMS R3V8 High Availability
	Connectivity, Upgrade and Administration
Setting Up Version and Release Values		4-4

Setting the Call Center Release

Use Page 4 of the System Parameters Customer Options form to set the Call Center Release. This is a new field introduced with R8.

change system-parameters customer-options	Page 4 of	X
CALL CENTER OPTIONAL FEATURES
Call Center Release: 8.1
ACD? y	Reason Codes? y
BCMS (Basic)? y
BCMS/VuStats LoginIDs? y	Service Observing (Basic)? y
BCMS/VuStats Service Level? n	Service Observing (Remote/By FAC)? n
Call Work Codes? y	Service Observing (VDNs)? y
CentreVu Advocate? y	Timed ACW? y
DTMF Feedback Signals For VRU? y	Vectoring (Basic)? y
Expert Agent Selection (EAS)? y	Vectoring (Prompting)? y
EAS-PHD? y	Vectoring (G3V4 Enhanced)? y
Forced ACD Calls? n	Vectoring (ANI/II-Digits Routing)? y
Lookahead Interflow (LAI)? y	Vectoring (G3V4 Advanced Routing)? y
Multiple Call Handling (On Request)? y	Vectoring (CINFO)? y
Multiple Call Handling (Forced)? y	Vectoring (Best Service Routing)? y
PASTE (Display PBX Data on Phone)? n

(NOTE: You must logoff & login to effect the permission changes.)

Field	Definition
Call Center Release	The Call Center Release must be set to 8.1
	(or later) to use the High Availability option.