Upgrading CMS to the High Availability Option | CentreVu CMS R3V8 High Availability | |
| | Connectivity, Upgrade and Administration | |
Setting Up CMS on an HA Server | 3-19 | |
| | | |
14.Enter the maximum possible number of split or skill members that the customer might use based on the switch agent size purchased.
For R3V8, “split or skill members” are defined as the number of CMS-measured agent-split and agent-skill combinations logged in at the same time. Each split an agent logs into is an agent-split combination. Each skill assigned to an agent while logged in is an agent-skill combination. The recommended numbers for Expert Agent Selection (EAS) and non-EAS systems are shown in the following table.
| Switch Agent | Number of Split or Skill |
| Members |
| Size Range |
| | |
| Purchased | Non-EAS | EAS |
| |
| | | |
| | | |
| 0-12 | 100 | 500 |
| | | |
| 0-25 | 100 | 500 |
| | | |
| 0-50 | 200 | 1000 |
| | | |
| 0-75 | 300 | 1500 |
| | | |
| 0-100 | 400 | 2000 |
| | | |
| 0-200 | 800 | 4000 |
| | | |
| 0-300 | 1200 | 6000 |
| | | |
| 0-400 | 1600 | 8000 |
| | | |
| 0-500 | 2000 | 10000 |
| | | |
| 0-600 | 2400 | 10000 |
| | | |
| 0-max. agents | 10000 | 10000 |
| | | |
NOTE
The minimum size configuration for CMS is 0-25; that is the reason groups 0-12 and 0-25 have the same provisioning. You should also note that the customer will be able to limit the split or skill random access memory (RAM) allocation to the size actually needed for the current configuration of agents and splits or skills. That is accomplished by the “Total split/skill members summed over all splits/skills” field, which is accessed through the setup option of the cmssvc command.
