CentreVu CMS R3V8 High Availability

Connectivity, Upgrade and Administration

v

Checking the Archive Interval

3-66

Administering the Switch

3-67

Performing an Incremental Maintenance Backup

3-67

Procedure

3-67

Upgrade the Original CMS Server

3-68

Migrating CMS Historical Data to the New HA Server

3-69

Migrating Administration Data Back Onto the Original Server . . .

3-70

Migrate the Administration Data

3-70

Performing a New Full Maintenance Backup and Restore

3-72

Performing the Full Maintenance backup on the new HA server .

3-72

Restoring historical data to the original server

3-72

Procedure

3-72

Performing CMSADM Backups on the HA Servers

3-74

Administering the Switch for CMS High Availability Systems

4-1

Overview

4-1

Multiple ACDs (Switches) on HA Systems

4-1

Setting Up Version and Release Values

4-2

Overview

4-2

Determining Switch/CMS Compatibility

4-2

Setting the Switch Version

4-3

Setting the Call Center Release

4-4

Setting the Adjunct CMS Release

4-5

Setting Up the Link on the CMS Computer

4-6

Administering the Definity Switch

4-7

Overview

4-7

Administering the LAN Connection

4-7

Index

IN-1

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Lucent Technologies Release 3 Version 8 manual