Administering the Switch for CMS High Availability Systems | CentreVu CMS R3V8 High Availability |
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Overview |
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Administering the Switch for CMS High Availability
Systems
Overview
Before a CentreVu® Call Management System (CMS) high availability (HA) system can collect and process Automatic Call Distribution (ACD) data from the DEFINITY ® switch, a special hardware interface on the switch must be properly administered. Each switch can use a number of different interfaces to communicate to a CMS computer.
The switch administration procedures described in this chapter apply to the following DEFINITY switches:
•Generic 3si (G3si)
•Generic 3r (G3r)
•Generic 3csi (G3csi)
For additional information about switch administration, refer to the appropriate switch administration documents.
Multiple ACDs (Switches) on HA Systems
If the customer has purchased the High Availability option, you must connect a link from one
In addition to having the correct CMS R3V8 load, the Definity switch must be optioned with a switch version of V8, Call Center Release of 8.1, and Adjunct CMS Release of R3V8, as specified below in “Determining Switch/CMS Compatibility” on Page
The two CMS computers used in a dual server HA system can collect identical data from up to eight switches. From the perspective of the CMS computer, each switch represents one ACD. For HA systems, all switches connect to the servers via TCP/IP. The switch administration procedures shown in this chapter are applicable whether you are setting up one switch or eight switches; each switch requires a link to the CMS computer.
Setting Up Version and Release Values
This section contains switch administration activities that must be done for all G3 switches (si, r, and csi) before you administer the
