Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

Administering the Switch

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Administering the Switch

After links to the original server are busied out at the Definity switch, the switch is re-administered for R3V8 and the HA dual C-LAN option.

For details of switch admininistration for HA systems, see “Administering the Switch for CMS High Availability Systems” on Page 4-1.

After the switch is re-administered, bring up the links and start data collection on the new HA server. At this point in the HA upgrade process, both CMS systems are offline and call data is not collected. Therefore, administration of the switch for R3V8 and HA dual links and startup of data collection on the new HA server should be completed as quickly as possible.

Note:

Be sure to verify that data collection is active on all ACD links before proceeding to the next procedure.

Performing an Incremental Maintenance Backup

Perform an incremental maintenance backup (historical data only) on the original server. Begin the server upgrade immediately after the backup completes.

Procedure

1.From the CMS main menu, select the Maintenance - Back Up Data option.

The Back Up Data window is displayed. Only select the

Historical data - incremental data type to be copied onto the backup.

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Lucent Technologies Release 3 Version 8 manual Administering the Switch, Performing an Incremental Maintenance Backup