Upgrading CMS to the High Availability Option
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Administering the Switch 3-67
Administering the Switch 3
After links to the original server are busied out at the
Definity
switch, the
switch is re-administered for R3V8 and the HA dual C-LAN option.
For details of switch admininistration for HA systems, see Administering
the Switch for CMS High Availability Systems” on Page4-1.
After the switch is re-administered, bring up the links and start data
collection on the new HA server. At this point in the HA upgrade process,
both CMS systems are offline and call data is not collected. Therefore,
administration of the switch for R3V8 and HA dual links and startup of
data collection on the new HA server should be completed as quickly as
possible.
Note:
Be sure to verify that data collection is active on all ACD links
before proceeding to the next procedure.
The services migration log is in /cms/maint/r3mig/mig.l og. The log may contain information inappropriate for the customer.
Performing an Incremental Maintenance Backup 3
Perform an incremental maintenance backup (historical data only) on the
original server. Begin the server upgrade immediately after the backup
completes.
Procedure 31. From the CMS main menu, select the Maintenance - Back Up
Data option.
The Back Up Data window is displayed. Only select the
Historical data - incremental data type to be copied onto
the backup.