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Release 3 Version 8
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Administering the Switch for CMS High Availability Systems
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Administering the Definity Switch
4-18
Contents
Main
CentreVu
suspect that you are being victimized
DEFINITY
INFORMIX
Exatape
Ultra
CentreVu
Table of Contents
Page
Page
Page
Introduction
Overview
Supported
Switches
Supported CMS Platform Combinations
CentreVu
Required and Optional Software
Openlink
INFORMIX
Bay Networks
CentreVu Call Management System Software Installation and Setup
Special Upgrade Considerations
General Roles and Responsibilities
Customer-Specific Roles and Responsibilities
CentreVu
CMS Helplines
CentreVu
Connecting HA Servers to the Switch
Connecting HA Servers to the Switch
Overview
CentreVu Call Management System Switch Connections and Administration
Server Switch-Over Options
Basic Configuration Rules
Connecting Blocks
Planning for LAN Switch Links
Page
CentreVu
Connecting to the
SunSwift
Switch
Overview
LAN Connectivity Options
Connecting with a 10Base-T Hub
Distance Limits
Parts List
Cabling Procedure
Cabling Diagram - LAN via 10Base-T Hub
Upgrading CMS to the High Availability Option
Overview
HA Upgrade Scenarios
Page
Overview of the HA Upgrade Procedure
Page
CentreVu
CentreVu Call Management System R3V8 High Availability User Guide
CentreVu
Verifying the Tape Drive on an Enterprise 3000 Server
Sun
Tape Verification Procedure
CentreVu
Performing a CMSADM Backup
root,
Solaris
Overview
Prerequisites
Procedure
Page
!
Performing a Full Maintenance Backup
Performing a Maintenance Backup (Administration Data Only)
Procedure
Page
Setting Up CMS on an HA Server
Overview
Prerequisites
Setting Authorizations
Overview
Procedure
CentreVu
System Setup:Switch Setup
Page
Page
Page
Setting Up Data Storage Parameters
Overview
Procedure
Page
Page
CentreVu
CMS R3V8 Administration
Setting Up a LAN for Switch Connections
Overview
Prerequisites
CentreVu
Procedures
SunSwift
Ultra
Editing the /etc/hosts File
Editing the /etc/defaultrouter File
Turn Off IP Forwarding
Setting Up the CMS Application
Overview Prerequisites
Setup Methods
Setting Up CMS Interactively from a Term ina l
Page
Page
Page
Page
Page
Page
Page
Page
Page
Setting Up CMS Using a
Flat File
UNIX
Upgrading CMS to the High Availability Option
Setting Up CMS on an HA Server 3-39
Upgrading CMS to the High Availability Option
Setting Up CMS on an HA Server 3-40
Upgrading CMS to the High Availability Option
Setting Up CMS on an HA Server 3-41
CentreVu
Running Setup with a Flat File
Page
Page
Installing Feature Packages
Installing the Forecasting Package
Prerequisites
Overview
Procedure
Page
Page
Page
CentreVu
Installing the External Call History Package
CMS R3V8 External Call History Interface
Overview
Running ECH in the HA Environment
Prerequisites
Procedure
Page
CentreVu
CMS Terminals, Printers, and Modems
Page
Page
CentreVu
Setting Up the Remote Console
Ultra
.
Solaris
Redirecting the Remote Console Port to the Modem
root
CentreVu
!
CentreVu
root
Setting Up the Alarm Originator
Setting Up the NTS
Configuring the NTS
Page
Page
Page
Page
Creating an Alternate Boot Device for Mirrored Systems
Migrating CMS System Administration Data to the New Server
Procedure
Page
Checking the Archive Interval
Administering the Switch
Performing an Incremental Maintenance Backup
Procedure
Upgrade the Original CMS Server
Migrating CMS Historical Data to the New HA Server
Procedure
Migrating Administration Data Back Onto the Original Server
Migrate the Administration Data
Page
Performing a New Full Maintenance Backup and Restore
Page
Performing CMSADM Backups on the HA Servers
Administering the Switch for CMS High Availability Systems
Overview
Multiple ACDs (Switches) on HA Systems
Setting Up Version and Release Values
Overview
Determining Switch/CMS Compatibility
Setting the Switch Version
Setting the Call Center Release
Setting the Adjunct CMS Release
CentreVu
Administering the
Setting Up the Link on the CMS Computer
CMS Software Installation and Setup (585-210- 941)
Switch
Overview
Page
Adding a Second Packet Interface
Page
Adding Node Names and IP Addresses
CentreVu
CMS Software Installation and Setup
CAUTION:
Adding a C-LAN IP Interface
Page
Adding an Ethernet Data Module
Adding the Processor Interface Channels
Adding IP Routing
CentreVu
DEFINITY ECS Administration for Network Connectivity
Page
Index
Index
UNIX
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