Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

 

Performing a Maintenance Backup (Administration Data Only)

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Performing a Maintenance Backup (Administration Data Only)

Procedure

When the CMS technician arrives onsite, they perform an initial maintenance backup on the original server. This backup should include only CMS system administration data, ACD-specific admin data, and non-CMS data.

Note:

Once this backup is started, CMS users must not make any new administrative changes to the system until the upgrade process is finished.

1.From the CMS main menu, select the Maintenance - Back Up Data option.

The Back Up Data window is displayed. Select the following data backup options:

CMS System Administration data

ACD-specific admin data

Non-CMS data

Exclude Historical data from this backup

2.Press the Enter key to move the active cursor to the action list in the upper right corner of the window active.

3.Select the Run option and press Enter.

CAUTION

The HA upgrade entails the use of multiple backup tapes. Be careful to label these tapes appropriately; use of the wrong tape during a migration or restore may result in failure to achieve an initial state of synchronization between the two HA servers.

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Lucent Technologies Release 3 Version 8 manual Performing a Maintenance Backup Administration Data Only, Procedure