Connecting HA Servers to the Switch

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

 

Connecting to the Definity Switch

2-6

 

 

 

 

 

A depiction of an ideal HA system configuration for a single-ACD system is displayed in the following figure.

Connecting with a 10Base-T Hub

Note:

Existing customer network configurations are likely to require a different LAN setup from the idealized configuration shown above. This is particularly likely when mutliple ACDs are conncected to the CMS server. For information about alternate LAN configurations, see “CentreVu Call Management System Switch Connections and Administration(585-215- 876).

Connecting through a 10Base-T hub LAN connection is the recommended method to connect the switch to the CMS computer.

Hubs used to connect servers to multiple dual link ACDs must have sufficient ports for all of the incoming ACD links as well as the connection from the hub to the HA server. Thus, an 8-port hub supports a maximum of seven ACDs. If eight ACDs links are required (or included in future upgrade plans), use a 16-port hub to make the connection to the switch.

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Lucent Technologies Release 3 Version 8 manual Connecting with a 10Base-T Hub