Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

Installing Feature Packages

3-47

 

 

 

 

 

2.Enter 1 to select the auth_display option. The system lists the current authorizations (for example):

Version purchased:

R3V8

Capability/Capacity

Authorization

-------------------

-------------

vectoring

authorized

forecasting

authorized

graphics

authorized

external call history

authorized

expert agent selection

authorized

external application

authorized

More than 2000 VDNs measured

authorized

Lucent Technologies CentreVu(R) Supervisor

authorized

Lucent Technologies CentreVu(R) Report Designer

authorized

Maximum number of split/skill members

10000

Maximum number of ACDs

2

Simultaneous CentreVu Supervisor logins

250

3.Verify that the system is authorized to install the Forecasting package.

NOTE

If Forecasting is not authorized but should be, go to “Setting

Authorizations” on Page 3-15.

4.Access the CMS Administration menu by entering: cmsadm

The program responds:

Lucent Technologies CentreVu(R) Call Management System Administration Menu

Select a command from the list below.

1)

acd_create

Define

a new ACD

 

2)

acd_remove

Remove

all

administration

and data for an ACD

3)

backup

Filesystem

backup

 

4)

pkg_install

Install a feature package

 

5)

pkg_remove

Remove

a feature package

 

6)

run_pkg

Turn a

feature package on

or off

7)

run_cms

Turn CentreVu CMS on or off

8)

port_admin

Administer

Modems, Terminals, and Printers

Enter choice (1-8) or q to quit:

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Lucent Technologies Release 3 Version 8 manual Authorizations on