Introduction
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
CentreVu CMS Helplines 1-6
CentreVu CMS Helplines 1
If an installation problem arises that requires assistance, customers or
Lucent Technologies technicians can call the numbers shown below.
Customers should inform Support personnel that their CMS system
is configured for the High Availability service option.
Customer
Support for U.S.
and Canada 1
http://support.lucent.com or 1-800-242-2121
Customers can access the CMS internet support web site and access the
Online Expert to get answers to common problems, obtain copies of CMS
document and create service requests.
By calling the 1-800 number, the customer reports the problem and
generates a trouble ticket so that the problem can be worked by the
services organization. The customer is prompted to identify the type of
problem (ACD, hardware, or
CentreVu
CMS) and is connected to the
appropriate service organization.
Customer and
Technician
Support Outside
of U.S. and
Canada 1
For customer and technician support outside of the U.S. and Canada,
contact your Lucent Technologies representative or distributor for more
information.
Technician
Support for U.S.
and Canada 1
1-800-248-1234
Lucent Technologies technicians can receive help during installation s by
using this number.