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Lucent Technologies Release 3 Version 8 manual

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Install Administering the Switch Connecting with a 10Base-T Hub Basic Configuration Rules Setting Up CMS on an HA Server Overview HA Upgrade Procedure Performing a Cmsadm Backup Setting Authorizations Authorization Special Upgrade Considerations

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CentreVu CMS R3V8 High Availability Connectivity, Upgrade and Administration

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Lucent Technologies Release 3 Version 8 manual

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Contents

CentreVu Call Management System Comments Table of Contents Page Page Page Introduction Overview Supported Definity Switches Supported CMS Platform Combinations Required and Optional Software Chapter Task Technician Special Upgrade ConsiderationsGeneral Roles and Responsibilities Software Customer Customer-Specific Roles and Responsibilities CentreVu CMS Helplines Technician Support for U.S. and Canada Server Switch-Over Options No switch-over Basic Configuration Rules Customized software switch-overManual server switch-overs Connecting Blocks Planning for LAN Switch Links Overview Connectivity Options Connecting to the Definity SwitchOverview Ethernet Ports on a CMS Computer Connecting with a 10Base-T Hub Quantity Description Comcode RJ45 UTP Category 5 modular cord Cabling Diagram LAN via 10Base-T Hub HA Upgrade Scenarios Upgrading CMS to the High Availability Option HA Upgrade Scenarios Overview HA Upgrade Procedure HA Upgrade Scenarios HA Upgrade Scenarios Tape Verification Procedure Verifying the Tape Drive on an Enterprise 3000 Server Performing a Cmsadm Backup Prerequisites Backup Filesystem Pkginstall Xxxxxxx blocks Performing a Cmsadm Backup Performing a Full Maintenance Backup Performing a Maintenance Backup Administration Data Only System responds Setting Up CMS on an HA Server Overview Prerequisites Setting Authorizations Overview Procedure Program responds Purchased version is R3V8. Is this correct? y/n Authorize use of external application feature? y/n Default n Switch Agent Number of Split or Skill Members Purchased Non-EAS Capabilities/capacities authorized date/time Setting Up Data Storage Parameters Overview Procedure Setting Up CMS on an HA Server Setting Up CMS on an HA Server Setting Up a LAN for Switch Connections Prerequisites Procedures Editing File Setting Up the CMS Application Setup MethodsOverview Prerequisites Procedure Overview Enter 4 to select Setup option If system setup has already been done, the program responds Press enter to accept the default. The program responds Is Vectoring enabled on the switch? y/n Enter the local port assigned to switch Enter 2 to select TCP/IP Program responds Enter the number of shifts. The program responds Number of trunk groups Enter the number of vectors. The program responds Tail /cms/install/logdir/admin.log Setting Up CMS Using a Unix Flat File Editing the File Cms3 192.168.2.2 0800AM # Definity-G3V5/Definity-R6/R7/Definity-R8 Flat File Enter 2 to select the flat file option. The program responds Tail -f /cms/install/logdir/admin.log Installing Feature Packages Installing Forecasting PackageOverview Prerequisites Procedure Authorizations on Select the pkginstall option. The program responds Forecasting package installed date/time Installing External Call History Package R3V Backup Filesystem backup Pkginstall Printers, and Modems 585-215-874. The program responds Number of call segments to buffer for ACD xxxxx Package on Setting Up the Remote Console Hardware Platform Port a Port B Redirecting the Remote Console Port to the Modem Redirect the console back to the local console by entering Setting Up the Alarm Originator Setting Up the NTSConfiguring Eeprom configuration information Flash self-boot image Enter 1 to erase EEPROM. The program responds Enter N. The program returns to the monitor prompt For the 64- port NTS, the boot file name is Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New Server Migrating CMS System Administration Data to the New Server Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance Backup Upgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Migrating Administration Data Back Onto the Original Server Migrate Administration Data Migrating Administration Data Back Onto the Original Server Performing a New Full Maintenance Backup and Restore These error messages can be ignored Performing Cmsadm Backups on the HA Servers Setting Up Version and Release Values Multiple ACDs Switches on HA Systems Administration Overview Determining Switch/CMS CompatibilityDefinity Switch Administration Adjunct CMS Setting the Switch Version Field Definition Setting the Call Center Release Call Center Optional Features Setting Adjunct CMS Release Call Center System Parameters Agent and Call Selection Administering the Definity Switch Setting Up the Link on the CMS ComputerOverview Administering LAN Connection Form Purpose Adding a Second Packet Interface Administering the Definity Switch Adding Node Names and IP Addresses Node Names Procedure. See CentreVu CMS Software Adding a C-LAN IP Interface LAN Adding an Ethernet Data Module Adding Processor Interface Channels Processor Channel Assignment Adding IP Routing From a gateway for example, a router to a network Administering the Switch for CMS High Availability Systems Administering the Switch for CMS High Availability Systems Index Index IN-2

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