Lucent Technologies Release 3 Version 8 Setting Authorizations

Upgrading CMS to the High Availability Option

CentreVu

CMS R3V8 High Availability

Connectivity, Upgrade and Administration

Setting Up CMS on an HA Server 3-15

•Connected the NTS and the CMS computer to the network hub unit.

See

CentreVu

®

CMS R3V6 Sun

®

Enterprise™ 3000 Computer

Connectivity Diagram

(585-215-865),

CentreVu

®

CMS Sun

®

Enterprise™ 3500 Computer Hardware Connectivity Diagram

(585-215-877), or

CentreVu

®

CMS Sun

®

Ultra™ 5 Computer

Connectivity Diagram

(585-215-872).

Setting

Authorizations 3

Overview 3Before setting up CMS, TSC personnel need to set authorizations for

CMS features purchased by the customer. Authorizations apply to all

administered ACDs.

You can use the auth_set option in the CMS Services menu (cmssvc)

to do the following:

•Set the purchased version of CMS

•Authorize the following packages and features, if authorized by the

customer:

— Forecasting

— Vectoring

— Graphics

— External Call History

— Expert Agent Selection (EAS)

— External Application

— Vector Directory Numbers (VDNs)

—

CentreVu

Supervisor

—

CentreVu

Report Designer.

•Change the number of agents, ACDs, or Supervisor logins.

Contents

Main CentreVu suspect that you are being victimized DEFINITY INFORMIX Exatape Ultra CentreVu Table of Contents Page Page Page Introduction Overview Supported Switches Supported CMS Platform Combinations CentreVu Required and Optional Software Openlink INFORMIX Bay Networks CentreVu Call Management System Software Installation and Setup Special Upgrade Considerations General Roles and Responsibilities Customer-Specific Roles and Responsibilities CentreVu CMS Helplines CentreVu Connecting HA Servers to the Switch Connecting HA Servers to the Switch Overview CentreVu Call Management System Switch Connections and Administration Server Switch-Over Options Basic Configuration Rules Connecting Blocks Planning for LAN Switch Links Page CentreVu Connecting to the SunSwift Switch Overview LAN Connectivity Options Connecting with a 10Base-T Hub Distance Limits Parts List Cabling Procedure Cabling Diagram - LAN via 10Base-T Hub Upgrading CMS to the High Availability Option Overview HA Upgrade Scenarios Page Overview of the HA Upgrade Procedure Page CentreVu CentreVu Call Management System R3V8 High Availability User Guide CentreVu Verifying the Tape Drive on an Enterprise 3000 Server Sun Tape Verification Procedure CentreVu Performing a CMSADM Backup root, Solaris Overview Prerequisites Procedure Page ! Performing a Full Maintenance Backup Performing a Maintenance Backup (Administration Data Only) Procedure Page Setting Up CMS on an HA Server Overview Prerequisites Setting Authorizations Overview Procedure CentreVu System Setup:Switch Setup Page Page Page Setting Up Data Storage Parameters Overview Procedure Page Page CentreVu CMS R3V8 Administration Setting Up a LAN for Switch Connections Overview Prerequisites CentreVu Procedures SunSwift Ultra Editing the /etc/hosts File Editing the /etc/defaultrouter File Turn Off IP Forwarding Setting Up the CMS Application Overview Prerequisites Setup Methods Setting Up CMS Interactively from a Term ina l Page Page Page Page Page Page Page Page Page Setting Up CMS Using a Flat File UNIX Upgrading CMS to the High Availability Option Setting Up CMS on an HA Server 3-39 Upgrading CMS to the High Availability Option Setting Up CMS on an HA Server 3-40 Upgrading CMS to the High Availability Option Setting Up CMS on an HA Server 3-41 CentreVu Running Setup with a Flat File Page Page Installing Feature Packages Installing the Forecasting Package Prerequisites Overview Procedure Page Page Page CentreVu Installing the External Call History Package CMS R3V8 External Call History Interface Overview Running ECH in the HA Environment Prerequisites Procedure Page CentreVu CMS Terminals, Printers, and Modems Page Page CentreVu Setting Up the Remote Console Ultra . Solaris Redirecting the Remote Console Port to the Modem root CentreVu ! CentreVu root Setting Up the Alarm Originator Setting Up the NTS Configuring the NTS Page Page Page Page Creating an Alternate Boot Device for Mirrored Systems Migrating CMS System Administration Data to the New Server Procedure Page Checking the Archive Interval Administering the Switch Performing an Incremental Maintenance Backup Procedure Upgrade the Original CMS Server Migrating CMS Historical Data to the New HA Server Procedure Migrating Administration Data Back Onto the Original Server Migrate the Administration Data Page Performing a New Full Maintenance Backup and Restore Page Performing CMSADM Backups on the HA Servers Administering the Switch for CMS High Availability Systems Overview Multiple ACDs (Switches) on HA Systems Setting Up Version and Release Values Overview Determining Switch/CMS Compatibility Setting the Switch Version Setting the Call Center Release Setting the Adjunct CMS Release CentreVu Administering the Setting Up the Link on the CMS Computer CMS Software Installation and Setup (585-210- 941) Switch Overview Page Adding a Second Packet Interface Page Adding Node Names and IP Addresses CentreVu CMS Software Installation and Setup CAUTION: Adding a C-LAN IP Interface Page Adding an Ethernet Data Module Adding the Processor Interface Channels Adding IP Routing CentreVu DEFINITY ECS Administration for Network Connectivity Page Index Index UNIX A C D N UNIX P R S