Introduction
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Supported Definity Switches 1-2
•if the customer has the External Call History Package, it should be
installed on both servers. If the customer has customized report
solutions implemented by Lucent Technologies CRM Professional
Services Organization (PSO), External Call History should be active
on both servers. Otherwise, it should be active only on the primary
server.
Other than the configuration and operational differences listed above, the
primary and secondary servers function in a highly similar manner, and
collect identical data streams through their respective ACD links. Should
either server fail or be brought down for maintenance, the remaining unit
is fully capable of carrying the full CMS activity load without interuption.
Supported Definity
Switches 1
The CMS HA option is supported on the following Definity ECS R8.1 (or
later) switches:
•
Definity
ECS R8csi
•
Definity
ECS R8si
•
Definity
ECS R8r
•
Prologix
R8
Supported CMS Platform Combinations 1
CMS HA is supported on the following platform combinations:
•
Sun
Ultra
* 5 -
Ultra
5
•
Sun Enterprise
†
3000 -
Enterprise
3000
•
Sun Enterprise
3500 -
Enterprise
3000
•
Sun Enterprise
3500
- Enterprise
3500
Note:
•for HA systems in which
Enterprise
3000 and 3500 servers are
combined, it is recommended that the 3500 server be designated as
the primary HA server
•for HA systems in which Ultra 5 and Ultra 5 Einstein servers are
combined, the Einstein server should be designated as the primary
server
*
Ultra
is a trademark of Sun Microsystems, Inc.
†
Enterprise
is a trademark of Sun Microsystems, Inc.