| Introduction | CentreVu CMS R3V8 High Availability |
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| Connectivity, Upgrade and Administration |
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| Supported Definity Switches |
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• if the customer has the External Call History Package, it should be installed on both servers. If the customer has customized report solutions implemented by Lucent Technologies CRM Professional Services Organization (PSO), External Call History should be active on both servers. Otherwise, it should be active only on the primary server.
Other than the configuration and operational differences listed above, the primary and secondary servers function in a highly similar manner, and collect identical data streams through their respective ACD links. Should either server fail or be brought down for maintenance, the remaining unit is fully capable of carrying the full CMS activity load without interuption.
Supported Definity Switches
The CMS HA option is supported on the following Definity ECS R8.1 (or later) switches:
•Definity ECS R8csi
•Definity ECS R8si
•Definity ECS R8r
•Prologix R8
Supported CMS Platform Combinations
CMS HA is supported on the following platform combinations:
•Sun Ultra* 5 - Ultra 5
•Sun Enterprise† 3000 - Enterprise 3000
•Sun Enterprise 3500 - Enterprise 3000
•Sun Enterprise 3500 - Enterprise 3500
Note:
•for HA systems in which Enterprise 3000 and 3500 servers are combined, it is recommended that the 3500 server be designated as the primary HA server
•for HA systems in which Ultra 5 and Ultra 5 Einstein servers are combined, the Einstein server should be designated as the primary server
*Ultra is a trademark of Sun Microsystems, Inc.
†Enterprise is a trademark of Sun Microsystems, Inc.
